Gearbest.com Complete failure to deliver, start to finish Internet

I received a recommendation for a 3D printer on the gearbest website from a 3rd party, so I purchased it "on flash sale" on Sep. 16, and the site said "expected to ship Sep. 20-22". When it did not ship by the 25th, I contacted their customer support, who advised me that the printer was on backorder and was expected to ship in 7-10 days.

After another 14 days passed, the printer still had not shipped, so I emailed again and told them I was considering cancelling the order, and that I still wanted the printer but at that point I expected an accurate ship date and free expedited shipping. Their response was "we have cancelled your order and are refunding your money. You can expect to receive the refund in 7-14 days". That was on Oct 10.

Today is October 28, and as of last night I still had not received my refund, so I was forced to submit a dispute to my credit card company. Also, the printer I bought has yet to come off the "flash sale", so obviously that is as fake as their "customer service". Do not purchase from this website unless you like having your money tied up for weeks and never receiving what you ordered.