Complaint Review: gearbest.com - Internet
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- Author Confirmed
- gearbest.com Internet USA
- Phone:
- Web: gearbest.com
- Category: Miscellaneous Electronics
gearbest.com deceptive sales practices, 3rd party overseas shipping, no guarantee of delivery Internet
*Consumer Comment: Do not believe these people!
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I placed an order for a Nokia Li rechargable battery in January 17th. Two Months later I have still not received the battery and have filed multiple complaints with the customer service division.
Dialogue follows:
| Ticket: | T44554460413 |
| Order Number: | WW15011712031**** |
| Message Type: | After-sale Order Enquiries /Order Tracking |
| Subject: | No Package yet |
| Message: | Hello, it is now the 10th of February and the package has not arrived. do you have a tracking ability for the shipper? Thanks |
| Ticket Status: | Waiting for your reply |
| Full Name: | John M |
| Gearbest Customer Support　 At :02/11/2015 01:50:45 AM |
| Dear XXXX, Thanks so much for placing order with GearBest and contacting us about this. You can check it by the following tracking number and tracking site. tracking number: RS211043400NL, shipping method: Netherlands Post Registered, tracking site: http://www.postnl.post/, shipping date: January 19,2015 16:54:32 PM PST. Its standard delivery time is around 10-25 business days estimated by shipping company. Your package status is “pre-adviced" online. Because your package is sent from China. Before arriving in Netherlands, its status is “pre-adviced”. The carrier company informs us that tracking information can be updated only the package arrives in Netherlands(a transfer station). So please wait a few more day to track the updated information till it arrives to Netherlands’ PostNL sorting center. It’s a policy from express company which is out of our control; hope you can understand it. We apologize if any inconvenience that may bring to you. Accompanying with peak shopping and shipping periods, the quantity of package is intensively increasing, so there have a little delay on delivery by corresponding customs' operations and express company. These are out of our control. Hope you understand. We understand your expect to receive your package soon. We promise that you will receive the item(s) you paid for. Please kindly wait. Thanks so much for your continuous patience and kind understanding. If anything else needed, please contact us at any time. We are always here ready to help you. Best Regards Hetty |
| xxxxxxxxx　 At :02/11/2015 09:04:16 AM |
| Ok, thanks I'll wait a bit longer. Had no idea this was come via "slow boat from china" literally! |
| Gearbest Customer Support　 At :02/14/2015 03:41:41 AM |
| Dear xxxx, Thanks so much for your continuous patience and kind support. You can track it on its official website ,postnl.post/. Have a nice day! If there are any additional queries, please do not hesitate to contact us and we will do our very best to serve you. Thanks and Best Regards, Hetty |
| xxxxxx　 At :02/18/2015 09:56:28 AM |
| "The item is pre-adviced" This is the status of my order! What does that mean? It's now the 18th of February and still no real info on the ETA! Can you cancel the order? |
| Gearbest Customer Support　 At :02/19/2015 01:09:48 AM |
| Dear xxxx, Thanks so much for placing order with GearBest. We apologize for any inconvenience that may bring to you by shipping company's operation. Because your package is sent from China. Before arriving in Netherlands (a transfer station), its status is “pre-adviced”. The carrier company informs us that tracking information can be updated only the package arrives in Netherlands (a transfer station). So please wait a few more day to track the updated information till it arrives to Netherlands’ PostNL sorting center. It do has a delay in updating the delivery information online. Thanks for your inform us about this. Due to the Chinese traditional Spring Festival ,the courier companies have been affected by the holidays too,therefore we have no access to track the package for you now, we will contact the courier companies to check your package once they back to work. Thanks so much for your continuous patience and kind understanding. Please contact with us later. Best Regards Hetty |
| xxxxxxxxxx　 At :03/11/2015 05:06:59 PM |
| OK guys, It is now over a month since I placed this order and no delivery has arrived. Please cancel the order |
| Gearbest Customer Support　 At :03/12/2015 08:28:17 PM |
| Dear xxxx, Thanks so much for placing order with GearBest. We apologize for any inconvenience that may bring to you by shipping company's operation. I just checked it do has delay in updating the delivery information online. Thanks for your inform us about this. Our Logistic Department has applied a claim for your package with the shipping company. They will trace your package in their system. As the check goes on, could you please taking more time on this? And please contact with us 7-10 business days later. Because we can only delivery information online like you but shipping company has their own system to check it. Only getting the result, we can take further actions with you based on the result. Hope you can understand. Thanks so much for your continuous patience and kind understanding. Please contact with us later. Best Regards Hetty |
| xxxxxx　 At :03/17/2015 09:28:43 AM |
| Please cancel this order NOW!! I purchased the battery elsewhere since you terms of sale are in fault. |
| Gearbest Customer Support　 At :03/18/2015 09:13:39 AM |
| Dear xxxx, Thanks so much for your patience and kind support. We feel so sorry to hear that you haven’t received your package yet and apologize for the inconvenience bringing to you, even though we did ship out the products as your order. Since it has shipped out, so it can't cancel. Sorry that we still haven’t got any result from shipping company. But we’d like to address this problem for you firstly without getting shipping company’s confirmation regarding long time passed. Maybe you will receive this first package in the future days. Please contact us to return if you receive it or refuse the parcel and let it return back to us. Items Sub-total :3.02 USD - saving:0 USD + Insurance 0.00 USD + Shipping Costs :0 + tracking_number_price: 1.99=Grand Total:5.01 USD We checked that you didn't pay shipping insurance. Though we do not need to take responsibility to bear any financial loss without any insurance paid by customers based on our policy and we don’t get any compensation from shipping company. We would like to offer you feasible proposal to share this risk with you. 1) If you need it, you can pay us 1.99 USD for a tracking number, then we send you them again. 2) We can refund you 2.5 USD deducting a part of the initial shipping cost. Because we paid the shipping cost for you to shipping company and we can’t get any compensation from them for this problem. Please kindly tell us which one do you prefer to? Also, if you receive the parcel in the future days, would like to return it or pay some money to us? We look forward to hearing from you. Thanks and Best Regard, Hetty |
This report was posted on Ripoff Report on 03/18/2015 09:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gearbestcom/internet/gearbestcom-deceptive-sales-practices-3rd-party-overseas-shipping-no-guarantee-of-deli-1216557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Do not believe these people!
AUTHOR: dwiloch03 - (USA)
SUBMITTED: Sunday, October 16, 2016
U80 Smart Bluetooth Watch Call Message Reminder Sleep Monitor
- BLACK
Do not believe these replies from GearBast. They have a reputation of not being honest in their replies.I recently purchased a watch from GearBest. The one that was sent was defective. Customer support is non-existent. I have submitted 3 tickets with all three being ignored. They keep asking me to send pictures. Send pictures of what? The watch does not work. Mind you this is a $10 watch and they won't take it back. I am glad I didn't buy a more expensive product to learn a lesson on where not to buy online. Stay away from these con artists. They will take your money and leave you hanging if you have a problem.
I found this on the Better Business Bureau New York website.
BBB® F Rating
On a scale of A+ to F
Reason for Rating:
BBB Ratings System Overview
BBB files indicate a pattern of complaints concerning customer service, shipping and billing practices of Gearbest.com. Consumers are telling BBB that the business is not delivering items within the promised delivery date. Many consumers that purchased merchandise from Gearbest.com say that they still have not received the ordered merchandise after several weeks have passed. Some consumers that do receive their orders tell BBB that items received are defective. Many consumers claim that they offered store credit instead of the refund they are seeking after their items are not received. Numerous consumers report a lot of difficulty in getting a response the companys customer service department, despite multiple attempts to each them by telephone or email. Several consumers that do interact with the companys customer service team are allegedly told that their products have been shipped and they are provided with a tracking number. Those consumers claim that the tracking numbers received from Gearbest.com are not valid and cannot be traced by the shipping carrier (FedEx, USPS).
227 complaint(s) filed against business
Failure to respond to 1 complaint(s) filed against business
1 complaint(s) filed against business that were not resolved
Length of time business has taken to respond to complaint(s)
Business has failed to resolve underlying cause(s) of a pattern of complaints
Advertising issues found by BBB
Gearbest.com
Phone: (347) 767-3793
84 Granite Avenue, 2FL, Staten Island, NY 10303
http://www.gearbest.com
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