Greenlight Financial Complete scam, horrible customer service, no accountability, wasted 4 months of my life Irvine, California

What I am trying to say is that Greenlight had all of my information from the beginning. They knew what they were dealing with, and based off of that information, I was approved. I understand that a pre-approval is not an official approval, however, every time Greenlight hit a "dead end" I was told that by doing such and such my loan would definitely be approved. I was told that not only by the loan consultant I was working with, but also by the underwriter herself. I find it to be entirely unprofessional and unethical when they are having customers pay off thousands of dollars with the GUARANTEE of closing, not just once but twice, and then come up with an unclear reason as to why it won't work after all. I was ready to call off the loan earlier last month but was strongly advised by my consultant to hang in there because "We are just one signature away." 

Greenlight had every single document they requested from me. If they really did have a problem with the information their underwriters should have caught it before 3 different closing dates came and went. This last time I was not even informed by them that it wouldn't be going through. I had to find out through my real estate agent who was trying to find some information for the current homeowners who already moved out because of the multiple closing dates.

Obviously I am not employed in the mortgage industry, so I rely off of their expertise and ability to interpret the information and give me a correct analysis of what is going on and what I can expect to happen. I find that to be extremely shady when everything is said to be on track for closing until the day OF, and then it is near impossible to reach anyone by phone or email to see what is going on.

I do not appreciate them stating that my information did not match up to what they had been told. I have been completely forthcoming with everything they requested of me, and have many emails to prove it. My goal is to make other potential customers aware that at the beginning they will most likely be told everything looks great and there will be no problems, and when closing dates come around there will be some kind of excuse and all they will be left with is frustration and many months of wasted time.

The applicant was a self employed, 1st time home buyer applying for an FHA purchase loan. With today's strict lending guidelines all lenders must validate the borrower's income to ensure their ability to repay the loan. In this scenario, the applicant had to file his 2012 Tax Returns and validate his payment to the IRS. It was stated by the applicant his IRS payment was approximately $100 versus the actual payment of  $300+ which increased the applicant's DTI. Furthermore, it was discovered by underwriting, the most recent bank statement did not validate the average monthly income provided by the consumer on the initial loan application.

All lenders including Greenlight Financial Services rely on the accuracy of the information provided by the applicant during the initial loan application. A pre-approval dosen't constitute a final approval unless all information provided by the consumer including income is validated and consistent through out the processing and funding of the loan. GFS has no control of the borrower's self-employed  income stream and liabilities to the IRS. It is unfortunate that the author of the post fails to provide the fine details impacting the loan and dosen't acknowledge GFS's due diligence to close the loan and the cost GFS incurred by paying for a $425 appraisal. 

GFS goal was to fund the loan from the start.  Greenlight Financial Services is a responsible lender that has been in business for over 12 years and has outlasted thousands of banks and lenders. GFS takes pride in having tens of thousands of satisfied customers. Remember, GFS is lending the borrower the funds to purchase the home. The claimant cannot dictate the guidelines provided by FHA especially if their financial profile changes while in process.  Please contact the Office of Consumer Affairs at Greenlight Financial Services 877-476-5868 to address any additional question or concerns.