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Report: #879421

Complaint Review: Greenlight Financial Services - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Gary — Flower Mound Texas United States of America
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  • Greenlight Financial Services 18200 Von Karman Suite 300 Irvine, California United States of America

Greenlight Financial Services Bogus $500 lowest mortgage offer guaranty Irvine, California

*UPDATE Employee: Follow the terms & conditions and you will redeem our $500 Promo

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If you receive an offer from Greenlight Financial Services saying "lowest offer guaranteed or we'll give you $500"; don't waste your time. They appear to have no intention of giving you the $500 if they can't beat an offer.

I have been trying to get them to give me the $500 for more than 2 months. I called and asked them if they could beat the rate I had been given by another broker. Mike Hill said to email him the Good Faith Estimate from the other broker. I did this on Feb. 28. He replied "I am forwarding it to my manager to see what we can do."

After numerous follow up calls by me, he said they could not beat the offer and they would give me the $500. He asked me to send him the mailer offer I got from Greenlight and HUD-1 statement from my loan closing. I sent this on March 20.

After hearing nothing from anyone there, I followed up several times and on April 9 he finally replied "My manager is asking for the HUD-1 Statement stamped Final to be sent in. With this, I will forward it to them so you will finally be able to get your $500. Sorry for all of the inconvenience." I replied that the HUD-1 statement that I sent was labeled "final statement".

I then started talking to Mike's manager, Brian Lee. He stated several times that he agreed that I was due the $500 and that he was trying to convince "them" to get me the money. On May 4, he said that since I did not fill out a loan application, I was being turned down. I told him that I was never asked to fill one out, and I can't now because I have already closed on the other loan. On May 7, he said that he was "stuck in the middle" and gave me his manager's name and number.

I then spoke to Brian's manager, Alex Phan. He said that the fine print in the offer stipulates that I had to do a loan application, and that I was responsible for not following the rules of the offer. He said that Mike was "disciplined and re-trained" for not having me fill out a loan application, but that they were "protected by the terms and conditions" in the offer - even though I did everything they asked me to do.

They don't even tell their employees what procedures to follow to accomplish this, so I think the bottom line is that they have no intention of paying anyone the $500.

This report was posted on Ripoff Report on 05/07/2012 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/greenlight-financial-services/irvine-california-92612/greenlight-financial-services-bogus-500-lowest-mortgage-offer-guaranty-irvine-californi-879421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
0Employee/Owner

#1 UPDATE Employee

Follow the terms & conditions and you will redeem our $500 Promo

AUTHOR: GFS Consumer Affairs - (United States of America)

POSTED: Tuesday, May 08, 2012

Greenlight Financial Services has every intention to award homeowners with our $500 Promotion. It is the applicants choice and responsibility to read the terms and conditions prior to engaging in any consumer promotion. As detailed conspicuously on the mailer the terms and conditions is as follows:

IMPORTANT TERMS AND CONDITIONS REGARDING OUR MAILER:
* The offer extends to fixed rate, conforming loan amounts up to $417,000, rate and term refinance, owner occupied, single family, non-rural, non-complex, subject property with a loan to value up to 60% with an impound account and a minimum score of 740 FICO. Loans with subordinate financing are ineligible for this offer. Loan fees are typically financed through the loan. Loans are subject to final loan approval based on verification of income, assets and appraised value. Not all applicants will be approved. Restrictions may apply. To be considered for this promotion, receipt of a bona fide Rate Lock Confirmation, Good Faith Estimate and a fully completed Uniform Residential Loan Application (1003) disclosing all loans terms from competing lender which must be dated no more than 5 calendar days from Greenlights tentative approval of initial credit application. These documents must be received no later than 24 hours from initial credit application. Appraisal fee must be paid in advance by the applicant. Should the loan not close for any reason the appraisal fee is non-refundable. If the appraisal fee increases due to a lender required re-inspection, the applicant is responsible for paying the additional cost. No portion of the appraisal fee or re-inspection fee will be refunded if the service has been rendered, and the loan is canceled or declined. A survey fee may be charged to the applicant if required by the lender, and will not be refunded by the lender. Home Owners Association certification fees may be charged when the subject property is a Condominium or PUD, and will not be refunded by the lender. Vesting changes may result in additional fees, and will not be refunded by the lender. Fees charged by applicants current lien holder will not be refunded by the lender. Rates and terms subject to change based on market conditions and borrower eligibility. Rate and fees are subject to change for properties located outside of California. Consult your tax advisor for deductibility of interest and loan fees. NMLS Unique Identifier #2140. Loans made pursuant to: Alabama Consumer Credit License #21431; Licensed by the Arizona Mortgage Bankers License #BK0905014; Arkansas Mortgage Banker/Servicer license; California Department of Corporations under the CFL (California Finance Lenders Law) Lending Act, License #6038216; Connecticut Mortgage Lender License, license #ML-2140; Colorado Mortgage Company Registration: www.dora.state.co.us/real-estate; Florida Mortgage Lender License #MLD258; Georgia Residential Mortgage Licensee #31731; Idaho Mortgage Broker/Lender License #MBL-7616; Indiana DFI First Lien Mortgage Lending License #16344; Louisiana Residential Mortgage Lending License; Maryland Mortgage Lender License #19610; Massachusetts Lender License #ML2140; Minnesota Residential Mortgage Originator License #MN-MO-2140; New Hampshire Mortgage Bankers License #16890-MB; Licensed by the New Jersey Department of Banking and Insurance; New Mexico License # 2140;North Carolina Mortgage Lender License #L-152078; Ohio Mortgage Broker Registration #MBMB.850144.000; Oklahoma Mortgage Broker License, license #MB002106; Licensed by the Oregon Division of Finance and Corporate Securities: Oregon Mortgage Lender #ML-4999; Licensed by the Pennsylvania Department of Banking License #33658; South Carolina BFI Mortgage Lender/Servicer License #MLS-2140; Registered as a TX SML Mortgage Banker; Licensed by the Tennessee Residential Lending, Brokerage and servicing Act, License # 112336; Licensed by Virginia State Corporate Commission, License #MC-5559; Washington Consumer Loan Company License#520-CL-56733 by the Department of Financial Institutions; Wisconsin Mortgage Banker; License #2140BA. Greenlight Financial Services also operates under the name Greenlight Financial Services, Inc., Greenlight Financial Services, (Inc.), Greenlight Financial Services, Greenlight Financial. Not licensed in all 50 states. Products and services offered are not available to residents of states in which Greenlight is not licensed. Greenlight Financial Services reserves the right to discontinue the offer at any time.

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