Report: #609624

Complaint Review: Hewlett Packard - Internet Internet

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Submitted: Wed, June 02, 2010
Updated: Wed, June 02, 2010
Reported By: Renita — San Francisco California United States of America

Author Not Confirmed

Why?

Hewlett Packard 3000 Hanover Street Palo Alto 94304-1185 Internet United States of America

Phone: 650.857.1501
Web: www.hp.com
Category: Computer Manufactures

Hewlett Packard There was a defective video card they knew about but wouldn't replace when it failed; they said I should have checked their website, they would replace it if it failed before a certain date only, a fe , Internet

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HP sold a defective computer, a dv6200. When the screen failed, I brought it to a computer repair place. They told me the video card had failed and there was a fix from HP for free. When I contacted HP they said it ran out a month ago (which was actually only a week after the screen failed. I asked why they wouldn't let me know there was a problem, as they had all my information from warranty registration. They said I should have checked their website. They would only fix it if I paid for it.

This report was posted on Ripoff Report on 06/02/2010 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard/internet/hewlett-packard-there-was-a-defective-video-card-they-knew-about-but-wouldnt-replace-wh-609624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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