Hewlett Packard HP HP HAS THE WORST TECH SUPPORT/CUSTOMER SERVICE Palo Alto California

I initially contacted HP tech support on 11/15/2016 at 1-800-752-0900; I downloaded the drivers for my printer (non-HP printer) on to my newly purchased HP Touch laptop, but when I would attempt to print, the HP e-print screen would continually pop up preventing my printer from responding.The tech support guy said he could not assist me because he does not handle printers.

I told him well isn't this tech support don't you deal with a variety of issues. I asked him if he could tell me how to disengage the HP e-print software so my printer could be the default. He insisted my request could not be supported by him, and that he would transfer me to a different department that could fulfill my request for a "nominal fee". I became upset because my laptop is brand new, within warranty, and why did I have to pay for someone to advise me on how to prevent the HP e-print from populating on my screen.

I did not have an HP printer nor did I request HP e-print as an addon. He transferred me to another guy who basically reiterated he would resolve my issue for a "nominal fee". I told him,"Let's not waste each others time. Have a nice night", then I had him transfer me to a supervisor.

The supervisor couldn't assist and told me to contact the printer company.I said the HP e-print is an HP product. I had to make a few more calls and google my way to a solution. On 11/18/2017, I continued to experience problems with my newly purchased HP laptop; the issues included the laptop not turning on even when repeatedly tapping the spacebar and pushing or holding the power button, the system is sluggish with no added applications, periodically freezes while typing, and crashes while on the net. I called 1-800-474-6836 for tech support and the male technician remained silent for 20 seconds.

I asked if anyone was present for the call. He then answered and told me that he was reviewing some information. He remained silent for another minute. I told him that I had not even expressed my concerns with my laptop.

He said, "The tech support needs a tech support". I said," Excuse me?" He laughed and hung up the phone. I called back and a female tech support answered the phone. I told her what the previous guy had done and requested to speak to a manager.

She also hung up the phone. I was not rude or disrespectful in any of my interactions with the representatives, however, I did want to resolve the issues that I had with my brand new HP Touch laptop. Additionally, the laptop was available at a great deal, but ultimately, it turned out to be a complete waste of time, funds, and efforts. I just wanted to use, enjoy and experience the different functionalities of this new purchase.

I wasn't requesting anything more or anything less than a resolution for my concerns for my new HP Touch laptop.

This will definitely be returned.I vowed years ago to never purchase HP products due to their poor customer service.In spite of that, I assumed because of their innovative products that their customer service had also evolved, however, “the more things change, the more they stay the same”.