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Report: #1442849

Complaint Review: HP - Palo Alto California

  • Submitted:
  • Updated:
  • Reported By: Wina — Taylorsville Ut. United States
  • Author Not Confirmed What's this?
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  • HP 3000 Hanover St. Palo Alto, California United States

HP Hewlett Packard DON'T ALLOW HP CUSTOMER SERVICE REP IN PHILIPPINES ACCESS TO REMOTE CONTROL YOUR COMPUTER Palo Alto California

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I called HP Customer Service to find out how to address an envelope on my new HP printer. The agent said he had to do a 'remote' session, which would allow him to take control of my desktop computer. But it's very risky to allow a stranger in another country to access one's computer. I told him that he just needed to give me instructions on addressing an envelope, he didn't need to remotely log in to my computer. He said he had to log in, which I knew was bogus.

I called FIVE DIFFERENT TIMES!  Spoke to FIVE DIFFERENT agents. Each one demanded to be able to remotely long in to my computer. I told each one I would not allow it, and it wasn't necessary to give me simple instructions on addressing an envelope. I finally figured out how to do it myself, but meanwhile, I think there is some type of scam going on with HP customer service.

This report was posted on Ripoff Report on 05/14/2018 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp/palo-alto-california-94304-1185/hp-hewlett-packard-dont-allow-hp-customer-service-rep-in-philippines-access-to-remote-co-1442849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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