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Report: #1441685

Complaint Review: HP - Hewlett Packard - San Jose, San Francisco, Sacramento, Los Angeles, etc. California

  • Submitted:
  • Updated:
  • Reported By: Karen S, — Oceanside California United States
  • HP - Hewlett Packard Unknown San Jose, San Francisco, Sacramento, Los Angeles, etc., California United States

HP - Hewlett Packard Scammed Me! Locked me out of my printer that contained my ink, not theirs, & messed with my computer San Jose, San Francisco, Sacramento, Los Angeles, etc. California

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I signed up for the HP Instantink program upon installing my new HP 8710 printer. I immediately received ink cartridges in the mail although I only print one or two greeting cards per month and I had not used up the ink that came with the printer. I have another HP printer, an HP 8720,  but it will not pick up cardstock and HP has made no effort to correct this issue with the #8720.

Late in the afternoon of 4/20/18, I attemped to make a greeting card but my #8710 printer was no longer appearing on my computer.  After reinstalling the software, my printer would not print and it told me I should contact HP instant ink.  I was not using enough ink to warrant the instant ink cost so I did not update my credit card info with them.  They have no provisions on their website to cancel their service, contrary to their printed info. 

I went on the Instantink website and found I had only printed one page that previous billing cycle and they had the nerve to download malware onto my printer and erase the printer drivers, icon, etc., from my computer for $3.22 including tax.  When I told their represerntative on the phone, I no longer wanted the service he said they would not release my printer to print until I gave them my credit card info.  Of course, they immediately charged my account and updated my account to show I had printed 15 pages when it was still only one page.  More of their SCAM TACTICS.  Overcharge the consumer!

I was so livid at the pettiness of HP.  I was in a hurry to get the card done and get to a birthday dinner that evening and I had to deal with them and their ruthless ways.  I could not begin to count the number of HP computers,monitors, printers, keyboards, etc. that I have purchased over the past 30 years.

When I returned home that evening, I immediately responded to their represenstative's email to me and told him I was stopping the instant ink program effective immediately. I wanted it in writing so there would be no question about me stopping the service. He had assured me when I told him that on the phone earlier that my account would only be charged for the current month and that I was entitled to some money back so they would be crediting me.  Another Lie!!!

Just yesterday, 14 days after dropping their program, HP charged my card again.  THIS IS A HUGE SCAM AND DO NOT FALL FOR IT.  They should be sued to illegally accessing my computer/printer.  Nowhere in their info do they tell you they will lock you out of your own equipment.  I would like to see a big class action suit filed againt them.

This report was posted on Ripoff Report on 05/05/2018 10:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp-hewlett-packard/san-jose-san-francisco-sacramento-los-angeles-etc-california-unknown/hp-hewlett-packard-scammed-me-locked-me-out-of-my-printer-that-contained-my-ink-not-1441685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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