HFC / HSBC a loan that cant ever be paid off Internet

I have asked for the interest rate more than a dozen times.  The East Indian Accented customer service representative can not provide that information, but gives numbers where I can get that information, upon dialing that number I get an electrical response that runs me in circles over an over again with no assistance. I have asked for an audit of my account status repeatedly with the same results.  I have been late on three different payments, but have caught my acoount up each and every time.   I have asked that the insurance be dropped from this loan so I can simply pay off what I owe and am being told that HFC will not rewrite or refinance loans any longer.

"   How is it possible that i still owe more than I took out originally?  "

    The type of loan you describe, along with the company, are famous for charging ridiculously high interest rates.   It is quite possible that your payments are just covering interest.

"   I am no financial genius, but the numbers do not add up.  "

   Unfortunately, you didn't mention the most critical number.   The interest rate.   Also important are the terms of the loan.   Was this an actual consumer loan, or one of those courtesy checks that are tied to a credit card.    If it is the latter, I'm not surprised by the outcome.    Credit card terms are totally stacked against the borrower and it is probably the worst way you can borrow money (besides payday loans at 400% interest).  It's one of the few ways of borrowing where you have no idea how much the loan will cost you by the time you pay it off.

  As with any high interest loan, your best bet is to do whatever you can to get the balance paid off as soon as possible.   Until you do, the interest will continue to bleed you dry.

"Do NOT have any dealings with these RIPOFF artist!!!!! "

   A better suggestion would be to stay away from high interest loans altogether (especially those tied to a revolving credit account).   Nothing you describe is unique to this particular company.

You left a lot off details out of this report.

Such as what is the Interest Rate, what is the length of the loan, did you pay at least the amount due on-time EVERY month? 

Based on your numbers (7,000 for 4 years) it looks like you were paying around $145 a month.  Is this correct?  If not how much were you paying them every month?