Instrument Alley BCP SALES, INC. Told me they had item - But did Not - Would Not Allow Cancellation LOGAN, Utah

I ordered a Recording King metal resonator guitar.  Gave my CC info.  Within one day, their web info listed the order as final/shipped and it could not be changed.  The purchase amount is deducted from my balance.  A week passses and no guitar.  I check my account and the money was put back.  I get an email stating the guitar had been promised to someone else.  (This was a $500 new production model, not a special order).  They MIGHT have one in a couple of months.

So I email and ask the status of the order; the website says I cannot change the order.  No reply on the email.  I call the number and get a message as there is no way to get a human.  I leave a threatening message.  Two minutes later I get an email stating that the order was still open and they will send it to me whenever they get it.

I'm thinking, what will they do with my account?  I email back and ask how I can cancel the order.  No reply.  Nothing.  Still nothing.

So here I am.