Instrument Alley Waiting on refund, don't respond to emails Logan Utah

This guy is crazy!!! He never called us, only emailed a few times. He ordered a mandolin package, why would we tell him we did not have an order for him and then ship one?? Frank Cowans is psychotic! We could not issue a credit to his credit card, we tired three times. He never told us the card he used was expired. We had to end up sending him a refund check. His refund was received in a timely manner.

Why haven't you simply picked up the telephone and CALLED this business? It would seem to me that you could have resolved the majority, if not ALL of your issues through a few minutes of interactive dialogue. What is the point of email, when you want an answer immediately, yet have to wait for the other person to receive, read, and reply to your message?

IA responded to my multiple email to them regarding refund. They stated the check was in the mail. Still waitng after one week. They must use pony express. If you have need to get a response from this company remember to flood their inbox with the same message. It's the only method that works, see earlier post.