Report: #1068839

Complaint Review: Instrument Alley - Logan Utah

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Ripoff Report is Xcentric Ventures

Submitted: Sun, July 21, 2013
Updated: Sun, July 21, 2013
Reported By: eric — Maryville Tennessee

Author Not Confirmed

Why?

Instrument Alley P.O. Box 424 Logan, Utah USA

Phone: 435-764-6872
Web: instrumentalley.com
Category: Music Shops

Instrument Alley Theft, fraud, terrible customer service and no response Logan Utah

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Do not under any circumstances order from this company.

I ordered a resonator guitar from them and opted to have a passive pickup installed. After one week of no notification, I emailed that I would cancel my order if I did not get at least an update.

Ben emailed back and snapped at me that "You want the pick up installed right?? This takes time!" When I finally received the product, it did not have the pick up installed. A $130 dollar value.

I wrote to him seven times and got ignored seven times. Nothing I did or said could get a response and I am now out my money and my pick up.

ORDER NOTHING FROM THIS COMPANY! You will regret it.

Regardless of what happens going forward, I will never recant this review. It is the worst experience I have ever had.

I wish this company nothing but bad luck and failure. Ben has worked hard to earn my disgust and he fully deserves it.

This report was posted on Ripoff Report on 07/21/2013 09:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/instrument-alley/logan-utah-84321/instrument-alley-theft-fraud-terrible-customer-service-and-no-response-logan-utah-1068839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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