Jackson's Car Wash Refused Refund After HORRIBLE Experience Phoenix Arizona

 My fiance and I brought the car to the Jackson's Car Wash on 7th ave and Bell yesterday (04/29/2017) and they suckered us into buying the car wash for Saturday and bring the car back Sunday for a detail. They said to bring the car early and we would be in and out within an hour. So I bring the car at 10am with my two young kids with the idea that we can entertain ourselves for an hour, especially since when I pulled into the car wash it was pretty empty. So I pull in and leave me keys in the car like they ask. We finally get back to Jackson's an hour and a half later, still no call from the car wash, and my car is still sitting at a gas pump. I figure maybe it's drying so I go inside and wait another 20 minutes. No call. I talk to the front desk lady who radios the detail shop.

"They haven't started it yet. It's a prepay detail so we keep it all day." (Meanwhile another "prepay" calls in pissed about the fact that his car isn't done either). Well wouldn't THAT have been nice to know when we dropped it off?! So fine, I call my dad to pick us up but i need my kids car seats. The front desk lady goes out to my car with me to grab my keys and she can't find my keys. Another guy, can't find my keys. A third guy comes up to me and when I ask where my keys are, "I don't know!" Perfect. Luckily I had a spare and when I unlocked my car, THERE WERE MY KEYS! In the ignition, locked in my car! Not sure how they would have figured that out if i didnt have a spare. And I was going to let go of the fact that the initial car wash was mediocre to say the least. I get a call that my car is ready and I end up waiting 25 minutes while a nice young man takes his time to do the job right (Duane).

Mind you, he seems shocked of how poorly the detail was. While he was working on my car, another nice man "finds" my car mats and then starts vacuuming my trunk that wasnt done. I go in to speak with the manager to request my money back or some compensation for the HORRIBLE work that was done... he told me he saw my review on Yelp, would not give me a refund, and to have a nice day. The lack of customer service is deplorable and they should be ashamed. I will chalk this up to a lesson learned as I have no desire at this point to go near that place again however values, customer service, and doing the right thing should be highest priority and the manager showed no interest in any of that.