Report: #1400649

Complaint Review: Jackson's Car Wash

  • Submitted: Sun, September 17, 2017
  • Updated: Sun, September 17, 2017
  • Reported By: Leslie — Scottsdale Arizona USA
  • Jackson's Car Wash
    12010 N Tatum Blvd
    Phoenix, Arizona

Jackson's Car Wash Jackson's Scratched my Car--Twice!! Phoenix Arizona

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A couple of months ago, I took my car to Jackson’s Car Wash for a detailing. My dog had an accident on the passenger seat, so I needed it scrubbed and sanitized. When they were done and I checked the car, the stain was still clearly visible and it still smelled. Also, I found a 2”-long scratch on my side quarter panel.

When I complained, they gave me a website address where I could file a claim with the company to fix the scratch. I filled out the form and sent it in. Unsurprisingly, I never heard back from them. Meanwhile, they told me to come back the next day and they would re-detail the car for free. I did so. They did manage to get the stain/smell out, but to my shock I found a 2nd scratch on the car, this time on the driver’s door!

I will never use Jackson’s Car Wash again. They are careless, and clearly don’t concern themselves with the damage caused by their employees. Their customer service is a joke. Meanwhile, I’m stuck with a new car with 2 very visible scratches on it. Disgraceful!

This report was posted on Ripoff Report on 09/17/2017 03:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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