Jackson's Car Wash Jackson's Scratched my Car--Twice!! Phoenix Arizona

A couple of months ago, I took my car to Jackson’s Car Wash for a detailing. My dog had an accident on the passenger seat, so I needed it scrubbed and sanitized. When they were done and I checked the car, the stain was still clearly visible and it still smelled. Also, I found a 2”-long scratch on my side quarter panel.

When I complained, they gave me a website address where I could file a claim with the company to fix the scratch. I filled out the form and sent it in. Unsurprisingly, I never heard back from them. Meanwhile, they told me to come back the next day and they would re-detail the car for free. I did so. They did manage to get the stain/smell out, but to my shock I found a 2nd scratch on the car, this time on the driver’s door!

I will never use Jackson’s Car Wash again. They are careless, and clearly don’t concern themselves with the damage caused by their employees. Their customer service is a joke. Meanwhile, I’m stuck with a new car with 2 very visible scratches on it. Disgraceful!