Labor Ready ripoff Non Delivery of Service But Charged Anyway and told me Tough! Tacoma Washington

I hired Broadway Express to move me (which was EXCELLENT, by the way) and Labor Ready to load the truck.

Labor Ready never showed up. I had spoken with them on the Tuesday prior to arrange the time, signed the contract and payment/credit card info on the Wednesday prior, faxed detailed driving directions and confirmed on the Friday prior, and no one showed up. The request for service was clear.

On moving day when the didn't show up, I called the branch, I called the national number, I called the answering service repeatedly. The poor lady on the answering service tried her best to help (outsourced, not Labor Ready) but even though she repeatedly called all the numbers and left messages, NOT ONE person called back.

I loaded the truck with the help of the BE driver by myself until 1 AM with three little boys age 3 and under left inside, and knowing I had to drive myself for 14 hours the next day to get to new home.

If that weren't bad enough, after brining this abhorrent matter to the attention of the branch, the district manager, and corporate, they STILL charged me for the service. When I called the Newburg branch to have the charge removed, Asia informed me that if I contracted the service, I owed for it whether I received it or not.

UNBELIEVABLE!!!

This company should NOT be in business.

Laura
Cortlandt Manor, New York
U.S.A.