Lavish skin care This Company is a complete rip off and makes it practically impossible to get a hold of customer service Santa Ana California

In November I purchashed Lavish skin care cream from an internet pop-up. I used the cream wasnt impressesd didnt think any more about it but I did notce there was no shipping/billing document with the product.  In late December I recieved another bottle and in Februaury one more.  All without shipping/billing or products return instructions or restrictions.  I had to go to the BBB web site where I found their phone number.  Today I called their customer service number and spoke to a delightful (not) floor supervisor named Corrine who asked me when I ordered the product on-line did I read information regaring their return policy?  First of all that was three months ago and second no. I explained to her they make it virually impossible to reach them by not providing a shipping list with their product including cost and return/refund information.I told her I wanted to return both bottls and get a full refund, she told me I was only entitled to the February shippment because that would be within fourteen days.  Again I told her I wanted a full refund on both shipments at this point shes talking over and getting loud and argumentitive. I told her that was unacceptable what kind of ethical company doesnt inclutde a shipping/billing document to inform you as the consumer? An unethical one who's goal is to screw their customers with their auto ship making it so difficult to do business with them because they dont provide any contact info that people just give up.This company has 32 complaints againt them within the last year to the Better Business Bureau most of them surrounded the auto-ship unable to return or once they say they'll credit you they dont or its the wrong amount.This company is a sham probably ran out of someones garage.  All I can say is do not buy their product, save yourself the frustration go to target buy a bottle of Oil of Olay you'll get the same results.

Jane Ventura CA