LBF Travel Travel Help Desk Fraudulent Fees San Diego Internet

In May of 2016, I was planning a trip for me and my adult children, to Ireland, for a depature date in October 2016. I do not travel much,hardly at all, so I was utilizing various websites...Kyak,Priceline, etc.,.... Up pops this window for The Travel Help Desk. Promised tickets at a very reasonable price. I called the number and spoke with an agent that was VERY difficult to understand. He had a really thick accent. I told him the tickets and price I was interested in and he walked me through buying them.

About 2 weeks later,my daughter was having scheduling issues and wanted me to call about cancelling her ticket. I was told the fee for cancellation was 175.00, a little high,but as I said, I do not travel much so I figured ,it was normal or was probably something I should have checked into before. I told my daughter and she said to hold off and she would try to work out her schedule, we still had 4 months before our departure date.

Forward June 2016, 3 months to departure. My daughter finally gave up trying to get a coworker to cover and asked me to cancel her ticket. We assumed it would be 175.00, and she was willing to pay it. I called to cancel and was told it was 500.00! I asked why and was told it was not LBF,but it was the airline enforcing the fee. We were booked on 2 airlines. I hung up and called both and gave them the resevation and asked what my options were as far as cancelllation. I was told by BOTH companies,that since my departure was so far away that I could cancel and there was no fee,BUT my cancellation had to go through the company I purchased the ticket from. I informed them,that the company i bought the tickets from was claiming the airlines were enforcing a 500.00 fee on a 639.00 ticket anfd i felt that was excessive and wasnted to know why they would do that when they still had 3 months to resell the seats. That is when they made it VERY clear to me,that they were not the ones enforcing that fee.

I called LBF back and told them what i was told and the man told me,I dont know who ever told you 175.00 ,cause your tickets are non-refundable.!!!!!!

Really!!?? now,they are non-refundable??

In short now i have a ticket that probably wont be used,but i will be damned if i will cancel it so these bottom feeders can resell it and make even more money!

I have saved all communication and kept a record of ALL phone calls and the things said/promised. I have informed LBF that I am taking all of it to my District Attorney a consumor investigation can be started.

I want a FULL refund for all the tickets I purchased.

My advice,if that window pops up,close it!

I was told if you cant buy them on line,you have to call,that is a HUGE red flag.

Live and learn.