Lemon Squad Agreed to refund for inspection not rendered then rescinded on refund; Harrassed by owner Woodbury Minnesota

While I did purchase more than one inspection report via this company (and learned that value depends upon who you get for an inspector) one particular inspection report was seriously inaccurate and misleading... and that particular inspection report related to the car I eventually purchased!  Also, I had an inspection report "on hold", then cancelled. When cancelled, the customer service rep Angel agreed (by phone) that I was due a refund. However, the Lemon Squad owner "Andy" called me later on, virtually threatening me that there is no way I will ever receive a refund, that is, for services that he admitted were never rendered to me. Incredibly, I was charged $22.81 for additional inspector travel time, when no inspector ever traveled anywhere, with regard to this order, at any time. When Andy the owner called me to say I will not receive a refund, his tone was rude, abusive, and menacing… and set me on the credit card company charge-back path. Meanwhile the owner of the company has yet attempted to harass me by unsolicited phone calls, chiding me about the "chargeback you lost" .. however I will not be intimidated. And the chargeback case has not been lost; Lemon Squad will hear about that again very soon. And Lemon Squad will receive a brand new complaint via the Better Business Bureau and a one-star review. As for the car I purchased, I had to look beyond the Lemon Squad inspector's report in an attempt to decipher the true condition of the car. The dealership cooperated patiently with the Lemon Squad inspector, while diligently reporting to me that Andy's inspector apparently knew little-to-nothing about the car he was inspecting. Indeed, the dealer's description of the car was far more accurate than the inspector's..! Imagine that. The inspector missed that the transmission was set to "ICE" mode, which severely impacts the car's performance; the inspector missed many other important points, and claimed that the car had been involved in a serious accident. The accident claim was proved false by a proper inspection - not by Lemon Squad - and verified that only very minor damage had occurred. Another issue. This company will not provide anything in writing to you. All Lemon Squad communications with customers are done via online chat or phone calls. The company will not send any hard copy, email, written response to email, or any other documentation to the customer. Instead, Lemon Squad collects online information about *you* and will use that personal information however it sees fit to do. Meanwhile, "Andy" refuses to refund for services that he has not rendered.. so how trustworthy is that? Andy/Lemon Squad relies on an essentially unenforceable online adhesion contract, in an attempt to snag customers into paying for services that the customer may never receive. Yes, Andy will charge for services not rendered -- just because his online adhesion contract says so -- and if that's not a breach of trust, then what is? I believe Lemon Squad is untrustworthy based on the inspections I received, and based on their rude and abusive behavior toward me, the customer, by unsolicited phone calls and by its owner, which I now call harassment.  I’d suggest avoiding this business at all costs, and finding another based on all of the above.