Complaint Review: Logo Design Guru - Longhorne Pennsylvania
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- Author Not Confirmed
- Logo Design Guru 3000 W. Cabot Blvd. Suite 225 Longhorne, Pennsylvania United States of America
- Phone: 877-525-5646
- Web: www.logodesignguru.com
- Category: Small Business Services
Logo Design Guru my dog designs better logos on the grass and "satisfaction guaranteed"....until you actually have a problem (and you will) Longhorne, Pennsylvania
*REBUTTAL Owner of company: Our Response
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I hired Logo Design Guru on 3/31/10 to design a logo for my small business. I provided clear and explicit instructions on what I was looking for and certain design attributes to exclude. A week later I received 10 draft logos, 6 of which violated my "do not include" orders. A week later the next draft came, and the only somewhat reasonable design was the one I provided to them. I asked for a new font for my business name...three times. Each subsequent draft was late, required calls/emails from me to get, and had the exact same font. Should I be teaching lessons in remedial English for $379? I contacted the company regarding the "satisfaction guarantee," but the only thing guaranteed is deceptive advertising. Even after showing the General Manager, Martin O'Connor, the horrible experience - he refused to provide a refund. They want to charge me for each draft with the same font. Shouldn't a logo company know what a font is? I had to file a BBB complaint and a fraud dispute with my bank. Save yourself time, money, and pain...stay away from this business.
This report was posted on Ripoff Report on 05/10/2010 08:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/logo-design-guru/longhorne-pennsylvania-19047/logo-design-guru-my-dog-designs-better-logos-on-the-grass-and-satisfaction-guaranteed-601831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Our Response
AUTHOR: Joe Witte - (United States of America)
SUBMITTED: Wednesday, May 26, 2010
(from Martin O'Connor)
1. I agreed with the client that our designers went outside the scope of instructions for 5 of the 10 concepts on the FIRST draft; this is why I was only going to charge 50 dollars, not the normal 99 dollars. 2
.The client did not ask for new fonts. Here is the exact quote left by the client on the 12th , Duplicate the font and color of the word "RUSTY" that is used for "PACIFIC" 2. Duplicate the font and color of the words "Nutz & Rodz" that is used for "Muscle Cars, and again on the 13th, I want your team to essentially duplicate the attached logo. This is from another business that I own, which is closely related to this new venture. I want the same font and colors. The orange font for "RUSTY" in the place of "PACIFIC" and the same white script for "Nutz & Rodz" as was used for "Muscle Cars". I think this will require stretching the height of the current proposal.
3. Client emails the following on the 14th, The font for "Nutz & Rodz" looks great! I"m not sure about the font for "RUSTY"
4. One week later asks for a different font altogether and then a refund.
5. I emailed the client the following on May 3rd, Unfortunately I cannot give you a full refund. I have authorized a refund of $230 dollars. This is retaining 49 dollars for the first draft and 100 dollars for drafts 2,3, and 4. Thank you very much for the time. I did not charge for the 5th draft at all, something we could have done under our terms and conditions.
Had the client asked for a full refund after the first draft, we would have honored it in this case. However, we had continued to create designs for the client, some of which he was happy with, and provide a total of 5 drafts. Although the client wasn't happy, we feel we provided him what he asked for, and we were more than willing to continue working with the client, however, he demanded a refund. We provided him his refund less a small portion of fees for the services rendered to try to recoup some of our expenses. We're sorry it didn't work out. We feel our response and solution was more than fair.
Sincerely- Martin O'Connor. Customer Service Manager
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