National Gun Owners Association NGOA No Refund/Deduction 2X Internet

Called NGOA on1/4/2016 for refund of $38.60. Rep said she canceled order and refund in 3-10 days.  Called back on 1/18/2016, spoke with Gabriel. Was informed that order was not canceled and that he would cancel and put in order for  refund of $38.60.  Next day, 1/19/2016 NGOA deducted another $38.60.  Called same day, spoke to Sarah, she ordered a refund of all monies but it would take 10 days.  To me this made no sense.  They could take an additional $38.60 the day I called back, they coiuld refund my money just as fast. 

Called 1/25/2016, spoke with Rep, Kamia.  She read me the usual song and dance about the order.  I asked her multiple times about the refund but she still insisted on reading me the song and dance about the order.  Finally I asked to speak to a Supervisor.  Spoke to Lee Kelly.  He tried to make me feel better, but he too said I would be refunded all monies ($73.20), but it would take 5 days.  I told him it only takes a press of a button to refund my money, and I have been waiting since 1/4/2016. 

I repeated to him the action of talking to them on 1/18/2016 and a deduction was taken out on 1/19/2016, and that I have a deduction coming out on 1/27/2016, and it they will refund for an overdraft.  Of course he had nothing to say.  So I informed him that I would contact the BBB or Twitter, Facebook and any other social media to let the public know of their actions.  Mr Kelly replied, okay.