1. 1.   

Is this Pat Haines/E. Scanlon/E.Wright?

Who's Pat/E.?

Names on mail pieces

Pat Haines/E. Scanlon/E. Wright is just a marketing name our Company uses.  My name is _____. I can help you.  May I have your sweepstakes ID number please?

1. 2.   

What does prescreened offers of credit/opt out notice mean?

That’s a good question.  A full description is located on the back of your mail piece, in the bottom right hand corner.  (Return to point of interruption)

1. 3.   

What ID # ? (Post gram)

It’s right above your name on the Post Gram you received.

1. 4.   

My ID has expired, can I still enter the sweepstakes? (Postgram)

Yes, I can still enter you into the sweepstakes.  I will just need your name and address. (Manual Entry)

1. 5.   

Is this a real check?/ my bank would not deposit this check, why? Check  on mail pieces

This is simply a promotional piece intended to represent the prize if you’re selected our winner.

1. 6.   

How did you get my name?  

We handle preferred customer lists.  We sent you the mail piece as an invitation to call us.  (Return to point of interruption)

I want to know exactly where you got my name!!

I don’t have access to that information which is kept confidential for your protection.  In order to obtain the information you are requesting you need to write to the address on the mail piece we sent you and put it to the attention of Operations Dept. 33.  Please remember to include your name, address, and ID number.  You will receive an answer as soon as possible, usually within 30 days from the date your letter is received.  (return to point of interruption)

If caller says no address on mail piece:  I apologize for any confusion. We are National Magazine Exchange.  Our address is 8285 Bryan Dairy Rd., Ste. 150, Largo, FL 33777.

Mail piece sent in a minor’s name

I’m sorry for any inconvenience this may have caused you.  It is not our intent to send to minors/children.  I can correct this in our records for you now (Change to parents name if not, then put on NC/NM List)

IF SWEEPSTAKES ID # HAS BEEN CAPTURED:

May I have your name please?  (Update in system)

IF SWEEPSTAKES ID# HAS NOT BEEN CAPTURED:

May I have the sweepstakes ID # on the mail piece and your name please?  (Enter ID # and update in system)

How did you get my son/daughter’s name?

We handle preferred customer lists, which his/her name appeared on.  I can correct this in our records for you now.  (Change to parents name if not, then put on NC/NM List)

1. 10.               

I'm not giving you any information until you tell me what this is all about - Credibility Questions.

Have you ever entered any of our sweepstakes before ________?  We're National Magazine Exchange.  We're in Clearwater, Florida and we've sponsored a sweepstakes since 1984.  (back to script)

1. 11.               

Mail piece that states "We are trying to reach you": You haven't been trying to reach/call me.  This is the first mail piece I've received

We are trying to reach you by way of this mail piece since we do not make outbound calls. (immediately back to script)

1. 12.               

Media questions

Hold on, let me get my Supervisor (Get Supervisor)

1. 13.               

Why do you record the conversation?

For your protection and to ensure the accuracy of your entry into the Sweepstakes, we may record the conversation.

1. 14.               

I’m recording our conversation

(Enter caller into the Sweepstakes – Do not pitch)

1. 15.               

No.  I don't want to be recorded.

Since our calls are recorded randomly, I can’t guarantee that you won’t be recorded.  May I continue?

If Yes:  Return to Script

If No:   (Enter caller into the Sweepstakes) Good luck and remember, there is never any purchase or payment required to enter into the sweepstakes.

1. 16.               

Where did you get my phone number? (If phone # is automatically populated.)

Our system is equipped with Caller ID. (Back to script.)

1. 17.               

What if my phone # changes, how will you notify me if I win the sweepstakes?

A certified letter or a Fed Ex envelope will be sent to your address.

1. 18.               

I don't give out my phone # unlisted, no soliciting, etc

I'll put your information in a special file so we won't release it to any other companies without your permission...area code first please. 

(Must follow No Call/No Mail procedures) 

1. 19.               

 I said I’m not giving out my phone number.

That's okay, a work number or a friend or relative's number where we can leave a message for you is fine...area code first please.

1. 20.               

What if my address changes?

You can call or write to us and give us your new address.

1. 21.               

I don’t know/ do I have to decide now/ can I change my mind later?

You’re not locked in today.  Which do you feel provides better value, Lump Sum or Annual Installment?

1. 22.               

What happens if I take the installments and become deceased before my payouts are received?

The remaining payouts would be passed on to your beneficiary.

1. 23.               

Why is the lump sum payout less than the installment payments?

It’s similar to a state lottery payout.  The lump sum payout is always less than the annual payments.

1. 24.               

Why do you need to know if I carry a credit card?

Since we offer the sweepstakes primarily to major credit cardholders, I just need to know if you carry a Visa, MasterCard, American Express or Discover.

1. 25.               

I'm not giving you my credit card number./I don’t give my credit card over the phone.

I don't need the number; I just need to know if you still carry a Visa, MasterCard, American Express or Discover. 

1. 26.               

I’m not telling you whether I have a CC.

That’s fine.  (GO TO NO CC)

1. 27.               

What's the catch/ gimmick?

There is no catch/gimmick, we are National Magazine Exchange, and we’ve been offering sweepstakes since 1984.  (Back to script) 

1. 28.               

What are you selling?

We sell magazines, however there is never any purchase or payment required to enter our sweepstakes.

1. 29.               

I’m not interested./I don’t want magazines.

MAIN RESPONSE

________, you’ve been selected to receive TWO free diamond quartz watches and all 3 of the magazines for a rate of only $____ a week! That’s not for each one but for all 3 together! Since magazines cost $4, $5 even $6 dollars each on the newsstand you can see that this is an excellent savings. We carry over 300 magazines and you have your choice of ….(popular list).  Which of these do you like best - Pick ___.

FOCUS & DIRECT     

What do you like? 

     MAN - Sports, Business, Cars, Fishing, Hunting  

     WOMAN – Fashion, Cooking,, Home Decorating, Womens’

                          Magazines, Health & Fitness      

What do you like?

We have some great magazines such as… read list… Which of these do you like best - Pick__!

What does your partner like?

      MAN - Sports, Business, Cars, Fishing, Hunting  

     WOMAN – Fashion, Cooking,, Home Decorating, Womens’

                          Magazines, Health & Fitness      

What do they like?

We have some great magazines such as… read list… Which of these do you like best - Pick__!

1. 30.               

Interrupted before making offer - I’m not interested – at magazine pitch

_____, there’s no obligation to make a purchase and there’s no charge for the call.  Please allow me to tell you about this great offer. (PROCEED TO MAIN RESPONSE)

1. 31.               

I don't have time to read magazines / I don’t read the magazines I get now.

Most people don’t read magazines cover to cover, they just browse thru the articles that they find the most interesting. (PROCEED TO MAIN RESPONSE)  

1. 32.               

I can get the magazines cheaper than that!

_____, we GUARANTEE the lowest rates.  We carry over 300 magazines, so let's pick out your magazines and I'll transfer you to my supervisor.  They'll make sure you get an exceptional value and we have some great magazines like.... (read popular list)… Which of these do you like best - Pick __!              

1. 33.               

Renewal response

RENEWAL RESPONSE

Are you currently getting any magazines now?  Of the magazines your household gets now - which are your favorites?  (if we carry any they mention...).

ONEMAG RENEWAL: Since you've been selected to try our Readers Exchange program, we'll extend service on your _____ and we’ll contact the publishers, find out exactly when your subscription ends, so you won’t receive double issues or skip any issues.  And to make sure you’re getting the best possible value I’m going to include _______  and ______ at no additional cost.

TWO MAG RENEWAL: Since you’ve been selected to try our Readers Exchange program, we’ll extend service on your _____ and _____ and we’ll contact the publishers, find out exactly when your subscription ends, so you won’t receive double issues or skip any issues.  And to make sure you’re getting the best possible value I’m going to include _______ at no additional cost.

If we don’t carry any they mention:

That’s a great magazine!  We have….(go to category list of magazine).  Which of these do you like best - Pick 2.

1. 34.               

I don't know when my subscription(s) ends/ Am I going to get duplicates or skip issues?

No problem!  We'll contact the publisher(s) and find out when your subscription(s) end(s) so you won't skip any issues or get any double issues and you still get to choose __ more selection(s).  You have your choice of.... (Read popular magazine list or match their interests)..... Which of these do you like best - Pick ___.

1. 35.               

Can I get just one?

_____, it's all 3 for the rate of $______  a week, and you have your choice of ….. (Back to popular list)  Which of these do you like best - Pick __.

1. 36.   

Can I send them as a gift?

Magazines do make great gifts and we can ship them anywhere in the United States at no additional cost.  You have your choice of (read popular list) …. Which of these do you like best - Pick ___.

1. 37.               

I have to ask my wife/ husband first - then I'll call you back.

We have some excellent women’s/men’s magazines. What does he/she like? Offer categories (switch a magazine to one for spouse).

1. 38.               

I'll call back if I decide to take the magazines.           

We would like to process your order today, so you would need to decide about your magazines now.  Remember you can change your magazines through our readers exchange program and you get all_____ magazines together and TWO free diamond quartz watches for the rate of $_____ a week. So let’s pick out your magazines now.  (Go to Focus & Direct)

39.               

Just send me a list.   

We're not in the mail order business.  That's why we can keep our prices so low.  That's why we developed the Reader's Exchange Program, so you can change your magazines at no additional cost.

1. 40.               

What do I have to buy?

There is never any purchase or payment required to enter our sweepstakes.

1. 41.   

Do I have to purchase magazines to be in the sweepstakes?

 There is never any purchase or payment required to enter our sweepstakes.  (Go to Main Response)

1. 42.               

How do I pay for these?

That’s a good question, what I do is help you pick out your magazines, then I'll transfer you to my supervisor who'll answer all your questions for you. (Return to point of interruption).

1. 43.   

$1.29/week only: Customer thinks/states they know the specific billing amount or asks how much a month

$1.29 a week averages out to a little over $5 a month for everything, but we don’t bill you that way.   What I do is help you pick out the magazines you like best and then transfer you to my billing supervisor who’ll answer all your questions.

1. 44.   

$1.39/week only: Customer thinks/states they know the specific billing amount or asks how much a month

$1.39 a week averages out to a little over $6 a month for everything, but we don’t bill you that way.   What I do is help you pick out the magazines you like best and then transfer you to my billing supervisor who’ll answer all your questions.

1. 45.   

How long do I have to take these for?    

Most people take them for 48 months because that's what saves you the most money.  What I do is help you pick out the magazines that you like the best and then transfer you to my supervisor so they can go over that with you. (Back to script or close it).

1. 46.               

Last minute response – if no magazines selected (Only used after the entire pitch and Main Response used)

Before you pass up this wonderful opportunity, allow me to bring my supervisor on the line with us. Along withthe Free watches and the magazines, they can create an even better value.

IF MAGS NOT SELECTED: 

Let’s pick 3 magazines that you’d enjoy, you have your choice of…. (popular list).  Which of these do you like best - Pick ___!

IF MAGS SELECTED: 

So I'll bring them on the line right now.  Provided they find a package that is right for you, you would want your free watches and the magazines sent to your home address.  Right?

1. 47.               

Can I cancel?

We do not take orders on a cancellation basis,   _______, because we pay publishers in advance to start your service.  That’s why we developed our Reader’s Exchange program that allows you to change your magazine selections at no extra cost in order to assure your satisfaction with our service.

1. 48.               

OK, but can I cancel?

You will have at least 7 days unless local law requires a longer time.

1. 49.               

Seven days from when?

The cancellation period begins on the day you receive your Confirmation Letter, unless local laws specify some other cancellation period.

1. 50.               

SIR6: if the customer gives a new address within the state omit list

I am sorry, (Customer Name) our magazine promotion is not available in the state in which you currently reside.   You have been entered into our $2.1 million dollar Sweepstakes.   Remember there is never any purchase or payment necessary to enter our sweepstakes.  Good luck and have a nice (day/evening).

Strike it RichSweepstakesState Omits

AS   American Samoa, FM   Federal State of Micronesia, GU   Guam, ID   Idaho, MH   Marshall Islands, MP   North Mariana Island,  OR   Oregon, OT   Others (Internet calls coming in from Canada), PR   Puerto Rico, PW   Palau, VI   Virgin Islands.

1. 51.               

SIR7: if the customer gives a new address within the state omit list

I am sorry, (Customer Name) our magazine promotion is not available in the state in which you currently reside.   You have been entered into our $1.1 million dollar Sweepstakes.   Remember there is never any purchase or payment necessary to enter our sweepstakes.  Good luck and have a nice (day/evening).

Strike it RichSweepstakesState Omits

AS   American Samoa, FM   Federal State of Micronesia, GU   Guam, ID   Idaho, MH   Marshall Islands, MP   North Mariana Island,  OR   Oregon, OT   Others (Internet calls coming in from Canada), PR   Puerto Rico, PW   Palau, VI   Virgin Islands.

1. 52.               

How long does it take to receive the (watches/gift)?

As soon as we receive your selection, we’ll mail them right out to you.

1. 53.               

How much are the (watches/gift) worth?

We do not state a retail value on the (watches/gift).  I’m sure you’re going to enjoy them.

1. 54.               

Do the watches have numbers on them?

No, they have a diamond at the 12:00 setting.  They’re very nice, I’m sure you will like them.

1. 55.               
2. 56.               

I ALREADY HAVE A COMPUTER

Great! _____, this offer is for a state of the art Dell computer.  Let me transfer you to a Blue Hippo Agent to hear the details, OK?

I’M NOT INTERESTED

____, I’m not expecting you to make your decision right now.  This is a great opportunity to receive a brand new Dell computer.  Let me transfer you to a Blue Hippo Agent to hear the details, OK?

1. 57.   

(Fantasy Riches2)

I’m a winner!

(Believe they have won

Our advertising does not state you have already won.  We simply invite you to call in and enter the sweepstakes.  The drawing for the selected winner will be on or about 1/14/2010

1. 58.   

(Fantasy Riches 3)

I’m a winner!

(Believe they have won)

Our advertising does not state you have already won.  We simply invite you to call in and enter the sweepstakes.  The drawing for the selected winner will be on our about 1/12/2011

1. 59.   

(SIR 6)

I’m a winner!

 (Believe they have won)

Our advertising does not state you have already won.  We simply invite you to call in and enter the sweepstakes.  The drawing for the selected winner will be on or about 2/17/2010.

1. 60.   

(SIR 7)

I’m a winner!

 (Believe they have won)

Our advertising does not state you have already won.  We simply invite you to call in and enter the sweepstakes.  The drawing for the selected winner will be on or about 3/26/2012.

1. 61.   

(If still insists – All sweeps)

I’m a winner!

(Believe they have won

There is “no purchase or payment necessary”.  Our advertising does not state you have already won, nor does it require you to read pages of small print.  We simply invite you to call in and enter the sweepstakes.  Back to script

1. 62.   

What is the early entry bonus prize?

Entries for the early entry bonus prize must have been received by 11:59 pm (EST) on 12/31/08.

1. 63.   

How do I qualify for the early entry bonus prize?

Entries for the early entry bonus prize must have been received by 11:59 pm (EST) on 12/31/08.

1. 64.   

When is the early entry bonus prize drawing?

It began 12:01 am (EST) on 12/3/2007.  Your entry must have been received by the date specified elsewhere in this offer or by 11:59pm (EST) on 12/31/2008, whichever is sooner.  We will hold the random drawing no later than 5:00pm (EST) on or about 1/14/2009.

1. 65.   

What are the odds of winning the early entry bonus prize?

The odds are determined by the number of people who enter, and it’s estimated to be no greater than 1 in 13 million.

1. 66.   

Can I get a list of winners?

A list of winners will be available within 90 days after the drawing. Send a self addressed stamped envelope by the end date for that prize to: NME Sweepstakes Winner’s List, P.O. Box 9299, Medford, NY11763-9299.

1. 67.   

When will the winner be notified?

The winner will be notified within 2-4 weeks after the drawing. All prizes are guaranteed to be awarded and delivered within approximately 30 days of receipt of executed affidavit.

1. 68.   

What are the odds of winning?

Since the TWO point ONE million dollars will be awarded based on a random drawing, the number of people who enter determines the odds of winning, but is estimated to be no greater than 1 in 26 million.

1. 69.   

If I am the selected winner how will I be paid?

The selected Grand Prize winner can choose either $2,100,000.00 payable in 30 annual installments of $70,000.00 or one lump sum payment of $1,100,000.00.  The grand prize is guaranteed to one lucky person.

1. 70.   

When is the drawing?

The drawing will be conducted on or about 2/17/2010.

1. 71.   

How will the selected winner be notified?

By certified mail.

1. 72.   

How do I get a copy of the rules

For a copy of the rules, send a self-addressed, stamped envelope to NME TWO million dollar Sweepstakes, PO Box 9084, Clearwater, FL33758.  Residents of Washington and Vermont need not affix return postage.

1. 73.   

How can I find out who won this sweepstakes?

For name of the selected winner, send a self-addressed, stamped envelope by 2/2/2010 to:  NME Sweepstakes Winner’s List, P.O. Box 9299, Medford, NY11763-9299.

1. 74.   

Is it a two million sweeps or a two point one million sweeps?

The Strike It Rich 6 Sweepstakes is a $2.1 million dollar sweepstakes.  The selected grand prize winner can choose either 30 annual installments of $70,000 or one lump sum payment of $1,100,000. The grand prize is guaranteed to one lucky person.

1. 75.   

Can I mail in my entry?

Mail-in entries, if offered, must be on an official entry form and postmarked by the deadline specified elsewhere in the offer and received within 7 days thereafter.

1. 76.   

Can I get a list of winners?

A list of winners will be available within 90 days after the drawing. Send a self addressed stamped envelope by the end date for that prize to: NME Sweepstakes Winner’s List, P.O. Box 9305, Medford, NY11763-9305.

1. 77.   

When will the winner be notified?

The winner will be notified within 2-4 weeks after the drawing. All prizes are guaranteed to be awarded and delivered within approximately 30 days of receipt of executed affidavit.

1. 78.   

What are the odds of winning?

Since the ONE point ONE million dollars will be awarded based on a random drawing, the number of people who enter determines the odds of winning, but is estimated to be no greater than 1 in 26 million.

1. 79.   

If I am the selected winner how will I be paid?

The selected Grand Prize winner can choose either $1,100,000.00 payable in 30 annual installments of $36,666.67 or one lump sum payment of $550,000.00.  The grand prize is guaranteed to one lucky person.

1. 80.   

When is the drawing?

The drawing will be conducted on or about 3/26/2012.

1. 81.   

How will the selected winner be notified?

By certified mail.

1. 82.   

How do I get a copy of the rules

For a copy of the rules, send a self-addressed, stamped envelope to NME ONE million dollar Sweepstakes, PO Box 9084, Clearwater, FL33758.  Residents of Washington and Vermont need not affix return postage.

1. 83.   

How can I find out who won this sweepstakes?

For name of the selected winner, send a self-addressed, stamped envelope by 3/12/2012 to:  NME Sweepstakes Winner’s List, P.O. Box 9305, Medford, NY11763-9305.

1. 84.   

Is it a one million sweeps or a one point one million sweeps?

The Strike It Rich 7 Sweepstakes is a $1.1 million dollar sweepstakes.  The selected grand prize winner can choose either 30 annual installments of $36,666.67 or one lump sum payment of $550,000. The grand prize is guaranteed to one lucky person.

1. 85.   

Can I mail in my entry?

Mail-in entries, if offered, must be on an official entry form and postmarked by the deadline specified elsewhere in the offer and received within 7 days thereafter.

1. 86.   

Why did I get this mail piece?

If person in Texas receives a SIR 6 mail piece

The mail piece was sent in error.  Our rules do state that any sweepstakes notice that contains or results from any error will be void.  As a courtesy we are entering all notices sent in error to Texas, into our Fantasy Riches sweepstakes with a grand prize of $45,000.  The odds of winning are one in 780,000.

1. 87.   

How do I get a copy of the rules

For a copy of the rules, send a self-addressed, envelope to NME/Fantasy Riches sweepstakes, PO Box 9084, Clearwater, FL33758. 

1. 88.   

What are my odds of winning?

Grand prize   (one winner)  $45,000  CASH,  1 in 780,000

1. 89.   

When will the prize be awarded?

The random drawings will be conducted on or about 1/14/2010.

1. 90.   

Is it a lump sum award?

The selected Grand Prize winner will receive a check in the amount of $45,000 and is responsible for all taxes on the prize.

1. 91.   

Can I get a list of winners?

A list of winners will be available after 3/31/10. Send a self addressed stamped envelope by 12/31/2009 to: Fantasy Riches Sweepstakes Winner’s List 2009, P.O. Box 9299, Medford, NY  11763-9299.

1. 92.   

Why did I get this mail piece?

If person in Texas receives a SIR 6 mail piece

The mail piece was sent in error.  Our rules do state that any sweepstakes notice that contains or results from any error will be void.  As a courtesy we are entering all notices sent in error to Texas, into our Fantasy Riches sweepstakes with a grand prize of $45,000.  The odds of winning are one in 780,000.

1. 93.   

How do I get a copy of the rules

For a copy of the rules, send a self-addressed, envelope to NME/Fantasy Riches III sweepstakes, PO Box 9084, Clearwater, FL33758. 

1. 94.   

What are my odds of winning?

Grand prize   (one winner)  $45,000  CASH,  1 in 780,000

1. 95.   

When will the prize be awarded?

The random drawings will be conducted on or about 1/12/2011.

1. 96.   

Is it a lump sum award?

The selected Grand Prize winner will receive a check in the amount of $45,000 and is responsible for all taxes on the prize.

1. 97.   

Can I get a list of winners?

A list of winners will be available after 4/12/11. Send a self addressed stamped envelope by 12/30/2010 to: NME Sweepstakes Winner’s List, P.O. Box 9305, Medford, NY  11763-9305.