pbdistributiononline.com Robert Stout TOTAL SCAM, PIRATED SOFTWARE

The site looked legitimate, so I purchased a copy of Windows 7 Home Premium and paid for the software with PayPal.  More about that in a moment.

The software is an electronic download, so I received an e-mail with two links for downloading the 32 and 64 bit versions of the software along with the product key that was supposed to be for three computers.

One of the files I downloaded did not work, so I contacted the seller for a resolution.  At this point I did not know that the seller sold me pirated software.  The seller kept giving me a canned response and refused to fix the problem.

After I found out that the seller was not legitimate, I asked for a refund by email and I did not get a response.  After a hostile chat one evening with one of their operators, I was told that my money would be refunded and I would receive a confirmation by email within an hour.  I never received a refund.

PayPay is supposed to have your back, so I filed a complaint with them (Case Number: PP-001-344-102-962).  That was a total waste of time.  The seller, pbdistributiononline.com, was CC'd on my complaint.  The seller's response was for me to return the items I purchased by mail to the following address with proof of delivery: 8297 Champions Gate Blvd, Ste 236, Champions Gate, FL 33896.

I was supposed to provide tracking information to PayPal after sending the software to the address above.  The seller knows that there was nothing to return.  How do you return an electronic download?

Here's the Whois Record:
Domain name: pbdistributiononline.com

Registrant Contact:
   Whois Privacy Protection Service, Inc.
   Whois Agent ()
   
   Fax: 
   PMB 368, 14150 NE 20th St - F1
   C/O pbdistributiononline.com
   Bellevue, WA 98007
   US

Administrative Contact:
   Whois Privacy Protection Service, Inc.
   Whois Agent ()
   +1.4252740657
   Fax: +1.4259744730
   PMB 368, 14150 NE 20th St - F1
   C/O pbdistributiononline.com
   Bellevue, WA 98007
   US

Technical Contact:
   Whois Privacy Protection Service, Inc.
   Whois Agent ()
   +1.4252740657
   Fax: +1.4259744730
   PMB 368, 14150 NE 20th St - F1
   C/O pbdistributiononline.com
   Bellevue, WA 98007
   US

Status: Locked

Name Servers:
   dns01.prostores.com
   dns02.prostores.com
   dns03.prostores.com
   dns04.prostores.com
   
Creation date: 18 Apr 2010 04:42:00
Expiration date: 17 Apr 2012 23:42:00