Protect Cell Charged me 199.00 for the premium service, and did not replace my cell phone for 50.00 as promised, but tried to charge me 150.00 internet

So, I initially asked for a refund of my initial fee and was offered a "pro-rated" amount of the original 199.99, in the amount of $85.00. "Scott" told me I was paying for services used. What services? According to their sales rep, I was to receive a "$50" replacement phone, no matter what happened to my phone. The phone was also supposed to be new! I

I reconsidered after looking around for another phone on the internet, the cost was upwards of 300$. I called back, they said it would be $150 and I paid it. My phone took almost a week to arrive, it was clearly "refurbished." The phone began to "short out" within 1 month. I tried to contact ProtectCell and my account was deleted. I did not receive the promised 85$ refund for ending my account. To top it off, they had charged me $200 for the faulty phone!!!  They have not responded to my e-mails and I can get no response by phone. 

I am out a grand total of 399.99 and I have no phone. I am still under one year of my original cell phone contract and ProtectCell agreement. If someone offers you "ProtectCell" run screaming the other way!!