ProtectCell Verizon Protect Cell Company ignored request for replacement device Farmington Hills, Michigan Internet

I am following up on my request for R******* that was cancelled. I called in the other day and verified with a Verizon Representative conferenced in on the line. I had notified Verizon that the HTC One had been put on the lost/Stolen list 10/20/2015. A full week before the policy expired. I purchased the Protectcell Plan Through Verizon in 2013. I telephoned Protectcell within my policy period and nothing is noted until i did an on-line followup on  11/17/2015. The customer service representative said there is nothing they can do because the policy has expired. Although I gave proof that I had contacted Verizon Before the policy expired. I need protectcell to Re-Open the policy and process my request for a replacement HTC One.