ProtectCell Scam - Predatory company Novi, Michigan

I was advised to purchase ProtectCell to insure my new smart phone in case it was lost or broken. However, now that I have been through a bad experience with a shattered phone, I want to share my three complaints in order to warn others away from ProtectCell (They are a scam!)

1)  The sign in information that was sent to me failed to log me into my account on their website.  In fact, I received multiple login data for the various different services beyond the insurance I ordered.  In other words, I was already suspicious once I encountered this many problems even accessing an official account.  Smoke and Mirrors in terms of access.

2)  I learned that the make and model of phone that I purchased was not covered by the service I purchased.  I was immediately asked to pay $150 in administrative fees for simply filing the insurance report for the damaged phone.  Why, you might ask, would a company even be allowed to sell an insurance plan to a phone it does
not cover?  Of course, this is partially the due to faulty information given me by the Verizon store where I purchased it.  But Protectcell is certainly at fault, as well.   No innocent mistake on their part.

3)  Even my experience on the phone with Protectcell was horrible.  Greg at the Iowa caller center  877-775-3274) was dismissive, condescending, and simply kept repeating the same lines over and over again, even as I asked new fresh questions to gather all of the information I needed in order to solve my problem (i.e., cancel my service).  Instead of answering my questions, he was prepared to send me into a phone-vortex - despite having already told me I could not solve the issue until business hours the next day.   Any call center which is happy to send its customers into phone-obscurity is not providing customer service, not even a
little bit.

Perhaps more than these three complaints, I would leave you with the more general commentThis company's overall strategy for making money is predatory.  Anytime a company inserts this many hurdles between customer need and the actual solution, whether it be on the website interface or through the call system, the scam factor increases 100-fold.  Further, Protectcell thrives on the intentional miscommunication that arises from third
party, off-site business models. 

Stay Away!