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Report: #1357080

Complaint Review: Renovate - Internet

  • Submitted:
  • Updated:
  • Reported By: TechGuy — C Indiana USA
  • Author Confirmed What's this?
  • Why?
  • Renovate Internet USA

Renovate TD Bank, NA Setup for AutoPay and Magically System stops and then you get a Late Fee Detroit Michigan Internet

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My wife and I signed up for Renovate Credit Card during a new couch purchase. After taking delivery of the couch, we charged the card with the entire amount and setup for 0% Interest for 36 months. Next thing I know I get my first statement, this first statement shows I have a payment due in the next 7 days, not a huge deal. However with most companies they atleast give you 15+ days before your first payment is due. 

The online interface is complete trash, reminds you of banking in the 90's. Total crap and won't work with modern computers. 

Signed up for auto pay on our account, we actually setup for 20.00 more then our payment of $175, all went well for the last 3 months of the 2016 year, then come to find out, their system reset at somepoint and now the recurring payment was shutoff, no we missed a payment that should have been automatic. (We had plenty of money in the account) they never even tried to debit the account according to our bank!! 

Then we find out they charged us 27.00 late fee assessment and now the account converted from 0% interest to 24.22% interest. 

So now with this information, we decided to pay off entirely using our savings. This company prays on people and they want you to miss a payment. Then they bank on you not having any money to pay off and they convert to a high interest credit card. 

DO NOT work with this company, either don't buy the furniture from the store offering this card or just choose a different company. 

We will be closing our card and certainly will never get into business with any this company ever again. 

 

ALSO the staff, don't speak clear english which a complete joke when you tried to work with them to resolve the concerns directly with the support desk. 

 

 

This report was posted on Ripoff Report on 02/19/2017 06:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/renovate/internet/renovate-td-bank-na-setup-for-autopay-and-magically-system-stops-and-then-you-get-a-late-1357080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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