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Report: #1078320

Complaint Review: Safecart - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: q98 — Kardinya Alabama
  • Author Not Confirmed What's this?
  • Why?
  • Safecart Select State/Province USA

Safecart Charged my Visa card for RegHunter; neither wished, downloaded nor activated. I have TWO Receipt IDs but now unable to contact THEM. RIPOFF MERCHANTS! Internet

*Author of original report: SafeCart Refund

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On July 29 2013, I purchased a single user licence for SpyhuAndrew, downloaded and activated it with the key provided.

Thank you for using SafeCart Payments.

Your Visa has been billed: 69.98 AUD.

Please take note of your SafeCart Receipt ID for reference to any inquiries:
ENSG-A290713-.....
This is NOT a license key*

Your order

MY NAME (my email address)

SpyHunter  $39.99
Single User License  
RegHunter  $29.99
Single User License  
Total AUD:  $69.98
* IMPORTANT: For technical or download support on the product you've just ordered, please contact the product's manufacturer or author:

Enigma Software Group

ESG Support Center

Please allow 48 hours for the manufacturer to respond to your inquiry. If you have not received a response to your inquiry after 48 hours, please feel free to contact the SafeCart order support team, and we will be happy to assist you!
 
Hearing nothing from SafeCart, I attempted again to establish communication and received the following:

Thank you for using SafeCart Payments.

Your Visa has been billed: 69.98 AUD.

Please take note of your SafeCart Receipt ID for reference to any inquiries:
ENSG-A290713-.....
This is NOT a license key*

Your order

MY NAME (my email address)

SpyHunter  $39.99
Single User License  
RegHunter  $29.99
Single User License  
Total AUD:  $69.98
* IMPORTANT: For technical or download support on the product you've just ordered, please contact the product's manufacturer or author:

Enigma Software Group

ESG Support Center

Please allow 48 hours for the manufacturer to respond to your inquiry. If you have not received a response to your inquiry after 48 hours, please feel free to contact the SafeCart order support team, and we will be happy to assist you!
SafeCart Subscription Service:

The present situation is this; their claim of a response within 48 Hours is bunkum! As today is August 28, my complaint has gone unanswered for almost one month and two attempts at contact.

Customer Service - Nil

Complaint Resolution - Nil

q98

Fremantle

western Australia

This report was posted on Ripoff Report on 08/23/2013 12:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safecart/select-stateprovince/safecart-charged-my-visa-card-for-reghunter-neither-wished-downloaded-nor-activated-i-h-1078320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

SafeCart Refund

AUTHOR: q98 - ()

POSTED: Sunday, August 25, 2013

Following my original complaint, SafeCart advised a refund has been given. Although I am yet to verify a refund, it is only fair to recogniscommunication elated action.

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