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Report: #317351

Complaint Review: Sears Canada - Kingston Ontario

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  • Reported By: — Napanee Ontario
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  • Sears Canada www.sears.ca Kingston, Ontario Canada

Sears Canada Sears Website misleads/ misquotes/ and delivers NO follow-up Kingston Ontario

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We visited the Sears website, saw something we wanted- ordered- were told item was no longer available in color shown on website- chose a 2nd choice color-paid, received item, but only the bench portion (not bench and matching shelf as shown on website0 was shipped- contacted Sears and told " shelf is sold separately" even thogh NO mention of that fact is on website, and item shown cannot even BE ordered on that website. Contacted Sears and told "item must be CATALOGUE ordered....didn't have a catalogue but tried anyway.....told "item is not availablr in color requested" ... but IS available in ORIGINAL color shown and ordered on website!!!!! i.e. Bench not available in oak....accepted Merlot.........was shipped only half what Sears shows on website and other half is NOT available in Merlot.....only OAK! What a nightmare!!!! False advertising and zero customer service ensure that we will NEVER shop at Sears again!!!! And NO ONE else should either if they wnt to avoid being ripped off!

Brian
Napanee, Ontario
Canada

This report was posted on Ripoff Report on 03/12/2008 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-canada/kingston-ontario-k7r3k8/sears-canada-sears-website-misleads-misquotes-and-delivers-no-follow-up-kingston-ontario-317351. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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