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Report: #445127

Complaint Review: Select Care Benefits Network - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: cheyenne Wyoming
  • Author Confirmed What's this?
  • Why?
  • Select Care Benefits Network P.O. Box 500148 Austin, Texas U.S.A.

Select Care Benefits Network Ripped Off! Austin Texas

*UPDATE Employee: Hello Cyndi

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I too, and the victim of SBCN. It took months and months to finally receive medicine, however, they immediately took out the $50.00 registration fee and the very next month the $30.0 for the meds. I have since read that it is now $20.00.

Once the meds did come they came regularly until time to renew. I was in constant contact with them about these forms. I completed them and mailed them to the address given. They didn't recieve them. I remailed them once again - they didn't receive them. I had requested that someone notifiy me the second time if they did not recieve them. Nothing I have ever mailed to them seems to have gotten there.

Many months later when no medicine came I was told that I mailed them to the wrong address. I mailed them to the address given, I did not make the address up! However, the money continued to come out of my account.

At this point, I want out, as my daughter now has insurance for her meds. I also was told that they need this and that in order to cancel or they will charge me $120.00! They have charged me $360.00 and I have not recieved any product. And they want another $120.00!

I would never do business with this company again and would never refer them to anyone ever! I have demanded a refund but also was told they could not refund my money. I feel they totally take advantage of those how need help the most.

Cyndi
cheyenne, Wyoming
U.S.A.

This report was posted on Ripoff Report on 04/20/2009 10:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/select-care-benefits-network/austin-texas-78750/select-care-benefits-network-ripped-off-austin-texas-445127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello Cyndi

AUTHOR: Brad @ SelectCare Benefits Network - (U.S.A.)

POSTED: Tuesday, April 28, 2009

Thank you for bringing this matter to our attention. I have looked through our records and we can not find anyone named Cyndi in Cheyenne, WY. As a result, I can not offer you a solution without specific details in the customer records about your case.

If you would like to contact me directly, please feel free to call me at 512-406-5057. We can see if we can find a resolution to your situation.

Sincerely,

Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org

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