Complaint Review: selloffauctions - Internet
- selloffauctions Internet United States of America
- Phone: 866-451-6961
- Web: selloffauctions.com
- Category: Credit Card Fraud
selloffauctions The site is very misleading and has horrible customer service Internet
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I recently visited this web site out of couriosity. It gathers info as many sites do, and I thought I was giving info in case I decided to make a purchase in the future. Many online sites do this and store your info for purchases. When I hit the enter button a pop up came up that said: Your payment is being processed. I immediately thought, payment for what? On their info page there is a small box off to the side that says you are buying a bid package, it appears to be a small banner add and is barely noticable. I contacted their customer service to explain I did not want to purchase a membership I was just curious and wanted to look. The service rep answered "it is not our policy to give refunds for any reason, if you have no other questions I have to end this call" and he hung up. I called back and asked to speak to a supervisor and the rep that answered asked for my info, after giving it to her she had me hold for a couple seconds and came back to say, "this call does not warrant a supervisor and if there's nothing else I must end this call", and she hung up on me. I called a third time and after a few minutes of discussion was finally transferred to a supervisor who told me "if you want to cancel your account I will do that, but I can not and will not give you a refund." This site is very misleading and has the worst customer service I have ever experienced. Any other site I have ever been to and made a purchase has a page that asks you to confirm you are making a purchase. Or at least asks if you have read the user agreement prior to a purchase. This site does neither and refuses to refund once an error is made.
This report was posted on Ripoff Report on 11/09/2010 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/selloffauctions/internet/selloffauctions-the-site-is-very-misleading-and-has-horrible-customer-service-internet-659964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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