Simplify Commerce holds funds Internet

Simplify Commerce holds your money for more than two days. It's very unclear how the process works. There is no phone number, live chat or email. You don't know their email until you post an email to their support. They have an "underwring" team who never responds. The way communication is done is very difficult with Simplify Commerce.

We had a customer from Amazon who was gracious enough to buy through our website instead of Amazon. After five days, we noticed the money does not move to our merchant account. After sending an email to their website, they told me they would need "underwriting" team to approve our website. This was not known to us, and we asked how long the process would take. There was no definite answer on the time. A few days later, they closed our account. They did not mention if the funds were still with them or not. We asked them to refund the money to our customer. If we didn't ask, they would keep the money.

Another customer wanted to use our website to buy something, we asked them to wait until we replaced the payment gateway. The good thing we found out about Simplify's problems before more customers pay. We switch to use Amazon payment now.

Simplify Commerce seems like it would be easy to use, but it's not. It's time wasted that we cannot get back.And it could have been a lot worse if more customers used the site.