Simplify Commerce through WooCommerce Holding funds, lack of communication, waiting game, unscrupulous Atlanta Georgia Internet

I can concur about the problems with Simplify Commerce. They keep your money until they feel that it's ok to release it, even though you've been paid and had the product delivered. Nobody will answer your questions over email but instead respond with one sentence that has nothing to do with your question. They don't post a phone number when you're approached by their 'underwriting' department for website verification purposes and give you about a 2 hour window to call YOU in with no other options. It's crazy.

 

 

When I was called, they told me I needed a Terms of Service statement on my site. Ok, I put it on there WHILE I was on the phone with the person and asked how long it would take to get funds released. She claimed no more than 24 hours. I've been waiting days now. I emailed them twice and they claim my site is still 'under review' and that it would take another 24 hours after they're done to release the payment. I've never had problems like this with any other processor before.

 

They're holding on to my money (and I'm sure a lot of others' too) for no good reason. They apparently don't feel the need to 'verify' your website until you're actually waiting for funds to transfer. I've made a complaint to WooCommerce about them and since they actually DID call me one time, I'm going to post their phone number for the rest of the frustrated folks out there too. This is for their underwriting department: 4049522158

 

I wish you better luck than I. I used to have Stripe and never had a problem until WooCommerce dropped them from their E-Commerce list...really big mistake on their part. These people should NOT be in business!! I'm removing them from all of my sites after the money is transferred to my account. I'm just worried that they have my bank account info as some have said that they've been debiting their bank accounts! WATCH OUT!!