Slamoc.com Lucinda turner ( sales representative) I paid for something and never received it

On December 11th 2017 I ordered a product from this company as a Christmas gift for my son ... it sounded to good to be true so I looked up reviews and they were good for the most part. The worst part of the review was slow shipping .. I figured it said 7/10 business days I had 12 until Christmas and if it was late I would contact the seller and let them know it was late.. I tried calling the number but it just rang and rang.. I went back to the emails I got from the company and tried different ways to contact but it lead me no where literally.. so I started to look for more reviews and found nothing but bad people never received their items was all I read and I was clicking on things to read reviews and this websit popped up.