Sportsmans Guide Returns are Incorrectly processed as Exchanges South St. Paul Minnesota

Don't ever try to do a return with this company, they will not process it as a return but an exchange. If you have to return something, don't fill out the form and communicate in any way that you want to exchange something. We ordered boots online for my husband,in his regular size. When arrived, they were too small. We paid shipping to return them in the mail, stating would be a return. Then same day bought/paid online a 2nd pair in a larger size, and received a few days later. We also that day went on their website, and registered on their website that we were returning this 1st pair because they were too small. But a few days later after that, they sent a confirmation email stating they had received the 1st pair we'd mailed back, and that they processed it as an exchange, not a return, and sent us an email stating they were sending us a 3rd pair of boots in the mail! We called immediately to tell them this was incorrect, that this hsould have been a return and not an exchange, and to not to ship a 3rd pair of boots--we'd already received our correct size from our 2nd purchase. So could they refund our 1st payment of $69.99 plus shipping since they'd already received the too small 1st pair in the mail?

That's when the problems started. They said they would not refund our 1st $69.99 payment until they received the(mistakenly shipped) 3rd pair of boots in the mail! We were dumbfounded. We argued that they'd already received the 1st pair in the mail, why couldn't they refund us that money? But they adamantly stated they would not refund this 1st payment until they received the mistakenly shipped 3rd pair in the mail (which will not be arriving until 5/2/16),  and this was their policy for exchanges! We said that was their mistake to process it as an exchange and to send a 3rd pair--we never said we were going to exchange, we had returned the 1st pair in the too small size, and they received them. But they just kept repeating over and over this was their policy for exchanges, not even listening to our reasoning about them receiving the 1st pair. I got so angry I just had to hang up. We are sure this company instructs it's employees to process all Returns as Exchanges--this allows them to keep your money longer. With returns they have to refund your money much more quickly than with an exchange. With exchanges, the money is not refunded until you mail the item back, and they receive it.