The Logo Loft Incompetence or a Ripoff -- Does it Really Matter? They Can't Deliver Montgomery Alabama

I have just filed a BBB complaint with this company and plan to contest the charges with my credit card. Below is a summary of my experience.

On 1/30 I ordered a simple $89 logo service from The Logo Loft. This service included one initial concept and one revision. I paid with my credit card - which was immediately charged.

The Logo Loft states that they typically turn around revisions in 3-5 days. I received my initial concepts on 2/6. I was surprised to see that some of my basic instructions for the logo were not following - such as the font being lowercase, and the center of the flower in my logo being yellow. I sent comments back on that same day and some additional comments on the 8th.

That was the last that I heard from the logo loft. After a week or two, I became concerned. I called the office and I sent messages over the website as to the status of my logo. I got no response.

As another week passed with no response, I became annoyed that they could not provide a decent inital concept, and - for all I can assume - they will not be completing my one revision. So, on 2/26 I began contacting The Logo Loft for a refund. Again, my requests to my project manager (designer?) received no response. Nor my requests made over the website. I even stated in my messages that I didn't mind so much the wait - it was the lack of communication. I also stated that I would be willing to upgrade if my requests were too complicated.

Finally on 2/27, I called the office to request a refund. The person on the phone told that "I do qualify for a refund" and that she would pass it along to her supervisor for processing. AND that head of customer service would be calling me back about this. Now, you would think that the head of customer service might want to call back an irate customer fairly immediately. No.

So, finally on 3/2 I emailed the head of customer service directly and also cc'd the VP. AND finally got a response from this company after almost a month of silence. Now, the head of customer service claims that I am not eligible for a refund - even though her employee told me the opposite.

I've just filed a complaint with the BBB on this company. This is the first time in my life I've ever done this, but it seemed necessary.

Here is the full recap on my experience with this company

On 1/30 I ordered a simple $89 logo service from The Logo Loft. This service included one initial concept and one revision. I paid with my credit card - which was immediately charged.

The Logo Loft states that they typically turn around revisions in 3-5 business days. I received my initial concepts on 2/6. I was surprised to see that some of my basic instructions for the logo were not following - such as the font being lowercase, and the center of the flower in my logo being yellow. Looked like someone probably spent 15 minutes on it, which I do realize might be all I can expect for $89. Regardless, I was annoyed that my instructions weren't followed. I sent comments back on that same day and some additional comments on the 2/6.

That was the last that I heard from the logo loft. After a week or two, I became concerned. I called the office and I sent messages over the website as to the status of my logo. I got no response.

As another week passed with no response, I became annoyed that they could not provide a decent inital concept, and - for all I can assume - they will not be completing my one revision. So, on 2/26 I began contacting The Logo Loft for a refund. Again, my requests to my project manager (designer?) received no response. Nor my requests made over the website. I even stated in my messages that I didn't mind so much the wait - it was the lack of communication. I also stated that I would be willing to upgrade if my requests were too complicated.
Nada...dead silence...

Finally on 2/27, I called the office to request a refund. The person on the phone told that "I do qualify for a refund" and that she would pass it along to her supervisor for processing. AND that the customer service manager would be calling me back about this. Now, you would think that the head of customer service might want to call back an irate customer fairly immediately. No.

So, finally on 3/2 I emailed the head of customer service directly and also cc'd the VP. AND finally got a response from this company after almost a MONTH of silence. Now, the head of customer service claims that I am not eligible for a refund - even though her employee told me the opposite.