TMobile Breech of contract, Scammed us on ETF refund, TV fact finder crew recorded their fraudulent activity Nationwide

weve had phone service with TMobile since August 2014 and pay 186.00 monthly.  We were approved for the ETF refund in early Octoberto received an email that we would receive the prepaid card in 2-3 weeks, which we didn't , and when I started making inquiries about when the card was mailed, the stories and the lies began.

we were told that we hadn't been approved, they couldn't find but one trade in, given multiple dates for "issue" of the card, and then told one week ago that it was mailed on 11/4/14 and would be here on 12/18.  Thats 6 weeks in the mail.  

We got the TV news and fact finders involved and they made calls and recorded the so called customer care reps.  They weren't given one straight answer.  They finally blamed it on Citibank for not having plastic to make cards.  

The TV rep is taking it to the Attorney General, the BBB and 2 consumer protection agencies.  she feels that there will be a class action lawsuit based on fraudulent practices and scamming customers.  After reading the thousands of posts, it seems that this is more the norm than the exception.