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Report: #1512777

Complaint Review: T- Mobile -

  • Submitted:
  • Updated:
  • Reported By: Miss karla — las vegas United States
  • Author Not Confirmed What's this?
  • Why?
  • T- Mobile United States

T- Mobile Bait and switch charging for service not rendered #tmobile No wonder they have all this cash to slap their name on a building in Las Vegas. 

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I called to get home internet and the guy kept pushing me into a lower cost cell phone plan. I am currently with ATT and was looking to call them for some pricing changes. However there are 5 phones so all the people need to weigh in on coverage that would be different with t mobile. HE SAID HE WOULD SEND SIM CARDS ANYWAY FOR ALL 5 PHONES AND i would not be charged if i chose not to activate. Well imagine my surprise when I got a bill for 220. charging me for everything. It gets better. for almost 2 months could not activate home internet because internally tmobile had assigned the home internet one of the sim card phone numbers and I could not activate the account.

5 different calls to customer service were never answered after waiting 30 minutes on hold. Last night after 4.5 hours tech support finally switched out the numbers internally and I finally had home internet after waiting 2 months. However.... another 2 hours of trying to get the charges which have gone on my credit card removed. The idiots clearly told me they were Charging me for service they never provided

This report was posted on Ripoff Report on 10/14/2021 06:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/t-mobile-bait-switch-charging/bai-swich-no-wonder-hey-all-o-1512777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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