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Ripoff Report | T-Mobile Review - Roselle, New Jersey
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Report: #1537534

Complaint Review: T-Mobile - Roselle New Jersey

  • Submitted:
  • Updated:
  • Reported By: Kendell — Roselle USA New Jersey United States
  • Author Not Confirmed What's this?
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  • T-Mobile 489 Brookside Dr Roselle, New Jersey United States

T-Moblie Misleading Service Roselle New Jersey

*General Comment: Duh?

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In April of 2025 I purchased additonal services for my phone line from T Mobile that allowed me to have a fixed data roaming charge assed to my line as a one time one month payment to protect me from being charged international fees while vacationing in Mexico. The advertiesment for the servce clearly indicated this service would cover me while traveling in these Caribbean Markets. I was on a cruise and I may have made 3 calls over a 7 day trip from the boat. I was charged a whopping $300 in interantional roaming fees, because the coverage did not cover you at sea. I have pleaded several times with T Mobile they did not properly disclose this and I wanted the charges refunded. I have been a client for over 5 years and 26 years dating back to their predecessor Sprint. I have only been able to get a $50.00 credit. I obviously acted in advanced to prevent a situation like this. For a carrier who I have otherwise had a great relationship with, and my status with the company I beleive they can do more to help me avoid such a large cost because their write up was misleading.

This report was posted on Ripoff Report on 06/02/2025 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/report/tmoblie/roselle-new-jersey-misleading-1537534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Duh?

AUTHOR: Flint - (United States)

POSTED: Monday, June 02, 2025

What does having coverage in Mexico have to do with using roaming service while at sea?  They are two entirely different services with exponentially different pricing.  Calling from a cruise ship is like $10 a minute or something ridiculous like that.  If you had done even a modicum of research, you would know that.

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