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Report: #1525976

Complaint Review: T-mobile -

  • Submitted:
  • Updated:
  • Reported By: Felipe — Omaha United States
  • Author Confirmed What's this?
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T-mobile T-mobile promised me an upgrade on my plan and phone and didn't kept it when i decided to purchase it.

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I was promised on a upgrade to my plan and phone,  and the price said would bem $75 for the new plan ( go5g plus and $17 to the new phone ( s23 ultra 256gb) with a s10+ trade in. To purchase it Veronica asked about the old s10+ IMEI, I was at work, couldn't get it so she said I could contact them another day. I contact them again and Dan another representative told me that he couldn't keep the way was told by Veronica,  and showed me a more expensive plan and made so frustrated and upset,  took me 2 hours talking to him and his supervisor Jessica, she tried give other options, but not the same plan offered by Veronica. That was the only thing a wanted,  the new.plan to update my device at the cost she said, but unfortunately she didn't do that, can't believe they can change what they say, I have all the chat with all conversations on it. I'm leaving T-mobile as long as I don't get what was promised. 

This report was posted on Ripoff Report on 04/26/2023 10:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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