TMobile sent out a promotion for a new phone give us your old phone and we will give you $800.00 credit toward a new phone Festus Mo,

We went in to TMobile and took our old phone which were 10's and got new phone we had to play the remaining which was $200 on one phone and $300 on the other and they said we should get credit for a $1,000.00 on each phone so that adds up to $2,000.00 dollars.

They received our phones and we still have the $2,000.00 on our bill and paying them off monthly. I called and they are saying we owe this. I saw that you had a complaint by another customer they same way we have been trying to get our credit on our bill also and in fact they owe us money for what they have billed us on the account. If you could help that would be great it is terrible in these time people do this to customers. We have been a good customer never have not paid our bills.