Report: #1401776

Complaint Review: Tmobile

  • Submitted: Fri, September 22, 2017
  • Updated: Fri, September 22, 2017
  • Reported By: Tmobile customer NO SERVICE! — Glendale Arizona USA
  • Tmobile
    P.O.Box 51843
    Los Angeles, , CA

Tmobile Block my I phone, so I don't get any text or email. Los Angeles,

*REBUTTAL Owner of company: Have you considered..

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 T-Mobile advertise that they had 4G Networks but they only had 3G. Marshall at the Arrowhead store said they have coverage,in Deer Valley Anthem Cave Creek and Carefree. (Very,very, poor coverage) Also said he would take care of my transfer fees of $600 per line. And transfer the text messages so we didn't lose anything.(Didn't do either promise) I got home found out I had no signal they sent me a cell phone booster it didn't work I didn't get around to returning it they tried charging me $325. After 6 months of yelling they finally took it back to give me a cell spot so far I still don't get good signal in my own home in Glendale Arizona their coverage map shows I do, so they sent me a cell spot a stronger cell phone booster. Then they told me I should use an iPhone it might get better coverage, so I purchased one it didn't make any difference I was up in Wickenburg and there's many dead spots too. [continued below]....

..... (Every time I spoke to Tmobile I reiterated the. fees and my experience) (FAST FORWARD 2 YEARS) They STILL do not have good coverage in Cave Creek Carefree Anthem Deer Valley many dead spots they're map shows they do . Because the poor service, I had no gps signal missed appointments the company I was with and I got fired. Angry, I called them up and started yelling I want my transfer fees it's been 2 years, they finally escalated my problem to executive customer care. I gave Tmobilea $650 no interest free loan. With this experience my email advertises TMobile suckyness. All my user names are TMobile sucks, and now I am not getting emails from YouTube. Sometimes phone calls don't go through and I'll get a voicemail text msgs, server errors dropped phone calls are part of T-Mobile service. False advertising, bullying, violations of the Fourth Amendment rights, seem to be TMobile way of doing business.

This report was posted on Ripoff Report on 09/22/2017 12:33 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Have you considered..


Its pretty common knowledge that T-Mobile sucks - have you considered changing to a better provider?  Not going to mention provider names as not to be called an employee

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