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Report: #1202732

Complaint Review: Travelocity.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Florida Traveler — New Smyrna Beach Florida
  • Author Confirmed What's this?
  • Why?
  • Travelocity.com Internet USA

Travelocity.com Change your ticket and get charged $300 re-booking fee which can only be paid by credit card and not by accumulated credit Internet

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I booked a round trip flight from Orlando, Florida, to London, England, in December 2014, for a trip in April.  I booked way before the terror attacks in Paris.  Watching the news made me  think about traveling abroad, so I cancelled my trip.  Travelocity told me that I could not get back the $1321 I spent on the ticket.  I thought, okay, I have a large credit with United Airlines.

 

I decided to book a trip to Washington, D.C.  Our nation's capital seems like a safer place to travel.  So, I called Travelocity to book as I couldn't do the re-booking on-line.  I had to make a call.  The first agent I spoke with told me that since I was doing a re-booking, I would have to pay about $100 or $200 rebooking fee.  They she said I had to speak with the "Credit Department" since I had a credit with United Airlines.  I spoke to a second Travelocity agent who told me that the fee to rebook a flight would be $300.  So, the $208 round trip from Orlando Florida to Washington DC would cost $508.  And, to top it off, the $300 rebooking fee could not be taken out of the $1321 credit I have with United.  I decided to not take a trip to DC because I cannot afford to take on a $300 re-booking fee on my credit card.  So, I have a $1321 credit that is good for a year and I will be charged $300 to make a rebooking.  Oh, the silver lining? I won't be charged for a second booking.

 

Don't think about getting the so-called "Total Protection Plan" for $87.  That is a rip off as well.  Doesn't cover anything except medical issues, and you really need to read the fine print.  What I find interesting is that under General Plan Exclusions, the insurance company will not pay for any loss caused by or incurred resulting from:

 

normal pregnancy; declared or undeclared war, or any act of war; service in the armed forces of any country; business contractual or education obligations... a loss that results from an illness, dicease or other condition...

 

Wow, service in the armed forces?!  You have got to be kidding.  So, a service member who has some time off, books a flight through Travelocity, then gets called back to service and loses all that money.  Nice. 

 

 

This report was posted on Ripoff Report on 01/19/2015 01:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/travelocitycom/internet/travelocitycom-change-your-ticket-and-get-charged-300-re-booking-fee-which-can-only-be-1202732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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