US Bank Reliacard Fraud Dispute Nationwide

In December 2016, I noticed a fraudulent charge on my unemployment Reliacard of $288.  I called their customer service and was told I needed to file a form.  

10 days later, I hadn't received the form, they said they sent it.  I asked them to send again.  I received this one and returned it immediately by mail.

 I called 4 weeks later to check on status as I hadn't heard a word from them, they told me they never received the form.  I asked how could I send it with a receipt and they said I couldn't.  

So basically they can continue to keep $300 of my unemployment check, which I obviously badly need, and keep saying they never received the form and there is nothing I can do.  

This is preying on people who can least afford to lose their money, with no recourse.  

Do not ever get this card for your funds.