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Report: #709309

Complaint Review: vitacost - Internet

  • Submitted:
  • Updated:
  • Reported By: J — mt laurel New Jersey U.S.A.
  • Author Confirmed What's this?
  • Why?
  • vitacost Internet United States of America

vitacost terrible customer service Internet

*UPDATE Employee: Vitacost Customer Service

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This company may have slightly lower prices than others but it is just not worth the wait for the shipments.

I ordered their CSI 4 step skin care products on March 5, 2011 and the estimated arrival is after April 2, 2011.  I was not allowed to cancel this order because "it was being processed".  This company will also offer a "free tote" or other free items which you will never get.  

Speaking to the customer service is like trying to talk to a drone.  The agent pauses while she looks up the scripted answer.

I tried a company, "allstarhealth.com" which had lower prices overall, excellent customer service and my shipment arrived in 3 days for no extra charge.

This report was posted on Ripoff Report on 03/23/2011 06:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vitacost/internet/vitacost-terrible-customer-service-internet-709309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 UPDATE Employee

Vitacost Customer Service

AUTHOR: Vitacost - (USA)

POSTED: Wednesday, March 23, 2011

Hi, my name is Matt with customer service at Vitacost.com. I apologize for the problem you encountered and i wanted to see if i could help. Please email me with the order number at customerserviceVC@vitacost.com and i will see if i can cancel the order as you requested. I apologize once again for any inconvenience.

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