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Report: #1253535

Complaint Review: Vitacost - Internet

  • Submitted:
  • Updated:
  • Reported By: Scaramussa — Rio de Janeiro Other Brazil
  • Author Confirmed What's this?
  • Why?
  • Vitacost Internet USA

Vitacost Company not agreeing to refund a returned item Internet

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 I did a order on april 27 (order 307369797) and didn't receive it. I couldn'tt track on the website and didn't receive any information. Because I live in other country (Brazil) and we have a lot of customs problems, I didn't get suspicious with a long delay in the first months. Now the company told me that the item was returned and that they didn't refund me because I didn't request that on a 90 days period. In other words: they sent the item, received it returned (without my consent), didn't alert me about that and are not agreeing to give me a refund. I don't know if that is even legal in US, but I don't recommend anyone do business with this company, specially for internationall orders.

This report was posted on Ripoff Report on 09/08/2015 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vitacost/internet/vitacost-company-not-agreeing-to-refund-a-returned-item-internet-1253535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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