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Report: #1319897

Complaint Review: vlhealth - Internet

  • Submitted:
  • Updated:
  • Reported By: jenn b — whitehall Pennsylvania USA
  • Author Confirmed What's this?
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  • vlhealth Internet USA

vlhealth metabomatrix allentown Internet

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I ordered a free sample of this product, just pay shipping and handling. they charged me more for the shipping then it said they would charge, and then i never received the sample, then 2 weeks later i was charged two separate times for $59.95 and $49.95. i didnt even know who they were so i looked up the website from my bank account.

I called, and the rep told me it was all in fine print, that if i didnt cancel with in 14 days i would be charged, for the free sample i had ordered. i explained i never even received the product and he said his records stated it was shipped so there was nothing i could do. told him i didnt want to pay for something i never received and said it was shipped, that there was nothing i could do. he offered to refund 65% and i told him i wanted the full amount, ehy would i pay anything for something i didnt receive.  he was very rude and then just hung up on me. i called back and talked to a woman, and she said the same thing, but she offered to send me my free sample that i never received and paid $120 for.

told her i just wanted my money back and she said there was no way i could do that.  so we hung up and i figured the 65% was better then nothing so i called back a third time and talked to another man, who said since my account was not active, i didnt qualify for the rebate now. i told him they just canceled my account 10 min prior to this and he said there was nothing i could do. so basically i just paid $120 for nothing but a hard time. i looked over the fine print when i ordered this sample, and i saw nothing in it about 14 day trial or the amount they would charge, not sure where it was hidden, but they did hide it very well.

This report was posted on Ripoff Report on 07/31/2016 01:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vlhealth/internet/vlhealth-metabomatrix-allentown-internet-1319897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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