VLHEALTH took money from my bank account twice Internet

I bought a trial of a face cream and an eye cream.

Three weeks later my bank account was first debited 49.95. I called immediately the number on my bank statement and the man hung up on me/ I called again, got a nice lady and she agreed to cancel and refund my money. Then about five days later another 69.95 was taken out. On my bank statement there were two different numbers so I called both. The first one the guy said I did not cancell within the time period stated four lines down in the disclosure and would not refund the money.

When I spoke to her I cancelled both orders, I also emailed their support email cancelling both. So I don't understand why they won't refund my second larger debit of 69.95.

The cream was not that good and I expressed that to them.

I feel this is a scam and ripoff.