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Report: #1161720

Complaint Review: Zazzle.com - Internet

  • Submitted:
  • Updated:
  • Reported By: drippedoff — Loveland Colorado
  • Author Not Confirmed What's this?
  • Why?
  • Zazzle.com Internet USA

Zazzle.com "Zazzle return policy not honored" "difficult returns" cheat San Jose Internet, California

*Consumer Comment: hello sorry to hear that

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ZAZZLE advertises a liberal return policy, but they do not honor it. Be advised that they will cheat you.

I bought a poster from Zazzle. When I put it up (in a frame - no tacks or glue), it reflected the light poorly. Well within the 30-day limit, I went to Zazzle.com to learn how to return the poster.

First, they make it very difficult to find the returns section. Then they ask for a lot of data, including going through several drop-down lists to describe the product - although that information is available not only from other questions, but also by the part number. Finally, you are required to write a short essay describing why you are returning the product.

I did all of that, adding a note that I found their return process to be onerous.

I received NO reply. A week later, I repeated the entire process. Once again, there was NO reply.

Finally I returned the poster in perfect condition in the original packaging. I did not have an RMA number, so I wrote PENDING on the outside of the package and enclosed a letter describing the situation and requesting a refund.

NO RESPONSE. NO REFUND.

A company that makes errors is one thing, but a company that willfully cheats its customers is another. Caveat emptor.

This report was posted on Ripoff Report on 07/13/2014 01:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zazzlecom/internet/zazzlecom-zazzle-return-policy-not-honored-difficult-returns-cheat-san-jose-internet-1161720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

hello sorry to hear that

AUTHOR: hicklemr - ()

POSTED: Tuesday, November 18, 2014

hello i am the ceo of 904shirts.com not with zazzle.com and at 904shirt.com we have  a great policey of a 30 money back guarantee so if you have any time stop by here and see what we have to offer

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