Securities Institute of America Misleading advertising, inferior product, unable to contact directly

I'm not going to get into a name-calling contest or bother countering their various claims. It's just not very good software. Their four lengthy rebuttals pretty well demonstrate that their attitude isn't that great either.

I wrote what I felt was a reasonable report about this company. After having read earlier ferocious rebuttals, I'm not surprised at the degree of overkill and creative invention in their response to my report. Actually, I did use the program, and no, I'm not in the employ of Kaplan who somehow must have put me up to this. Whover has been assigned the job of rebutting this company's rip-off reports is obviously well-suited for combat, but not for persuasive argument. What I can't understand is this: why go to all this trouble to defend an inferior product? Customers are going to continue to be disappointed. Just fix it. Look at the competition and do something credible. Meanwhile, I've applied for a refund through my bank and if there're problems with that the next step will be a filing with the U.S. Consumer Financial Protection Bureau. 

We sincerely regret that you were not happy with our exam prep software which we strongly believe is the best product on the market. Our software allows students to take practice tests anytime, anywhere using any PC, Mac, Phone or Tablet. Students may create their own randomized quizzes -  select the topics, number of questions, how and when answers are revealed. Randomized finals let students know when they are ready to take the test.

We have the most advance student tracking and reporting in the market place for managers and training directors.

Having read your claims we looked at your progress in the course. Your user report details the fact that you logged in only once for exactly 19 minutes on 4/14 at 4:33 pm EST

We are absolutely sure it took you much longer to write out these alleged claims and promotional material for another company.

We are equally puzzled by your report claiming that you tried to contact us and got some marketing or PR firm as our toll free number is clearly displayed on all pages of our website. We have numerous people available from 9-6 EST to assist you with questions or for tech support. Additionally, we have live chat support coverage available over our website during normal business hours and during extended hours. Your claim that you could not reach us seems very unlikely.  Perhaps you  dialed the wrong phone number and did not see the large blue live support box on our website.

By way of follow up to your allegations attached is your user report from our learning management system. This report shows you did not answer even a single question in our exam prep software. This report details the one and only time you used the software for a grand total of 19 minutes with 0 questions answered. This is concrete evidence that you did not even use our software

Anyone who purports to have actual tests questions from exams would be in violation of FIRNA and NASAA rules and at no point have we ever made any such claim.

We also find your promotional material for Kaplan interesting. As we have several former Kaplan instructors on staff we understand their product well. It does not appear that you purchased our book which is published in partnership with John Wiley and Sons the largest publisher of financial information in the world yet you seem to be making reference to the Kaplan book it in your post. Why would you do that ?   We wish you success in your career 

We sincerely regret that you were not happy with our exam prep software which we strongly believe is the best product on the market. Our software allows students to take practice tests anytime, anywhere using any PC, Mac, Phone or Tablet. Students may create their own randomized quizzes -  select the topics, number of questions, how and when answers are revealed. Randomized finals let students know when they are ready to take the test.

We have the most advance student tracking and reporting in the market place for managers and training directors.

Having read your claims we looked at your progress in the course. Your user report details the fact that you logged in only once for exactly 19 minutes on 4/14 at 4:33 pm EST and never answered a single question 

We are absolutely sure took you much longer to write out these alleged claims and promotional material for another company.

We are equally puzzled by your report claiming that you tried to contact us and got some marketing or PR firm as our toll free number is clearing displayed on all pages of our website and for the record is 877 218 1776. We have numerous people available from 9-6 EST to assist you with questions or for tech support. Additionally, we have live chat support coverage available over our website during normal business hours and during extended hours. Your claim that you could not reach us seems very unlikely or perhaps you miss dialed the phone number and did not see the large blue live support box on our website.

By way of follow up to your totally baseless allegations attached is your user report from our learning management system. This report shows you did not answer even a single question in our exam prep software. This report details the one and only time you used the software for a grand total of 19 minutes with 0 questions answered. This is concrete evidence that your claims are entirely without merit.

Anyone who purports to have actual tests questions from exams would be in violation of FIRNA and NASAA rules and at no point have we ever made any such claim.

We also find your promotional material for Kaplan interesting. As we have several former Kaplan instructors on staff we understand their product well. It does not appear that you purchased our book which is published in partnership with John Wiley and Sons the largest publisher of financial information in the world yet you seem to be making reference to the Kaplan product it in your post. Why would you do that ?   We wish you success in your career 

We sincerely regret that you were not happy with our exam prep software which we strongly believe is the best product on the market. Our software allows students to take practice tests anytime, anywhere using any PC, Mac, Phone or Tablet. Students may create their own randomized quizzes -  select the topics, number of questions, how and when answers are revealed. Randomized finals let students know when they are ready to take the test.

We have the most advance student tracking and reporting in the market place for managers and training directors.

Having read your claims we looked at your progress in the course. Your user report details the fact that you logged in only once for exactly 19 minutes on 4/14 at 4:33 pm EST and never answered a single question 

We absolutely sure took you much longer to write out these alleged claims and promotional material for another company.

We are equally puzzled by your report claiming that you tried to contact us and got some marketing or PR firm as our toll free number is clearing displayed on all pages of our website and for the record is 877 218 1776. We have numerous people available from 9-6 EST to assist you with questions or for tech support. Additionally, we have live chat support coverage available over our website during normal business hours and during extended hours. Your claim that you could not reach us seems very unlikely. Perhaps you misdialed the phone number and did not see the large blue live support box on our website.

By way of follow up to your totally baseless allegations attached is your user report from our learning management system. This report shows you did not answer even a single question in our exam prep software. This report details the one and only time you logged in to the software for a grand total of 19 minutes with 0 questions answered. This is concrete evidence that your claims are entirely without merit.

Anyone who purports to have actual tests questions from exams would be in violation of FIRNA and NASAA rules and at no point have we ever made any such claim.

We also find your promotional material for Kaplan interesting. As we have several former Kaplan instructors on staff we understand their product well. It does not appear that you purchased our book which is published in partnership with John Wiley and Sons the largest publisher of financial information in the world yet you seem to be making reference to the Kaplan product it in your post. Why would you do that ?   We wish you success in your career

We sincerely regret that you were not happy with our exam prep software which we strongly believe is the best product on the market. Our software allows students to take practice tests anytime, anywhere using any PC, Mac, Phone or Tablet. Students may create their own randomized quizzes -  select the topics, number of questions, how and when answers are revealed. Randomized finals let students know when they are ready to take the test.

We have the most advance student tracking and reporting in the market place for managers and training directors.

Having read your claims we looked at your progress in the course. Your user report details the fact that you logged in only once for exactly 19 minutes on 4/14 at 4:33 pm EST

We absolutely sure it took you much longer to write out these alleged claims and promotional material for another company.

We are equally puzzled by your report claiming that you tried to contact us and got some marketing or PR firm as our toll free number is clearing displayed on all pages of our website and for the record is 877 218 1776. We have numerous people available from 9-6 EST to assist you with questions or for tech support. Additionally, we have live chat support coverage available over our website during normal business hours and during extended hours. Your claim that you could not reach us seems very unlikely or perhaps you miss dialed the phone number and did not see the large blue live support box on our website.

Anyone who purports to have actual tests questions from exams would be in violation of FIRNA and NASAA rules and at no point have we ever made any such claim.

We also find your promotional material for Kaplan interesting. As we have several former Kaplan instructors on staff we understand their product well. It does not appear that you purchased our book which the published in partnership with John Wiley and Sons the largest publisher of financial information in the world yet you seem to be making reference to it in your post to Kaplan's book. Why would you do that ?   We wish you success in your career