Zales bad customer service Ripoff damages ring then blows you off El Cajon California

do you know for sure the stone in the setting is the same one you brought in? ( not a fake substute)

do you know for sure the stone in the setting is the same one you brought in? ( not a fake substute)

do you know for sure the stone in the setting is the same one you brought in? ( not a fake substute)

Jessica,

I tried dealing with the Corporate office and they were no help. Finally I called the regional manager and just told her flat out what I wanted. I told her I wanted an apology letter address every issue I have spoken to then about, $200.00 gift certificate and a new diamond with the same or better quality. I actually got everything I wanted. I am still a little unsure about my diamond, it looks great, but of course it is still not the same. I did get the certificate for it, but I am still considering taking the ring into another jewelry to have them look at it, the bottom/inside is a little hazey. The best thing to do is either talk to the reigional manager, or call corporate and ask to speak to the head honcho. It helps if you can get their name. Ask around. Usually if you call and demand to speak to a director or CEO, people will take you seriously. Good luck with your ring, I am sorry that you had to go through this.

I have had the same bad service with Zales. I took my engagement ring in to a nearby outlet store to be sized. Both rings came back deformed. I asked the manager to fix them and she was rude. She actually tried to make me feel guilty for asking for them to be repaired. Once again the rings came back looking like a highschool sodering job. She said there was nothing else she could do. So, I then called customer service and they suggested trying another store. I took the rings to the Zales store in Edison Mall. The manager actually told me that the sizing job was normal--that this work was done by the same jeweler they used and he was the best. I asked for my money back, however, it was already past thier 30 day money back return policy. I was told I could exchange the rings, but tell me what newly engaged woman wants to part with her rings? I called customer service AGAIN and was told to try one more store. So I traveled an hour out of my way to the Naples Zales store in Coastland Mall. I told them my story and they were more than sympathetic. They offered me a similar ring or any of equal value. I chose another ring and had it sized. After a week of wearing the new set, I noticed the diamond was cracked. I took it back in to have it repaired/replaced. They had to send it to "diamond bond" to replace the diamond and that takes about 5 weeks. I am so upset and distressed at all of the time I have wasted with them. Does anyone know how I can get my money returned? Do I really have to get a lawyer? Help!!!!

Your won't believe how dishonest these Zales employee are!!!! They keep getting worse! As soon as this is setteled I am going to a different store.

On April 12, I got a call that my ring was in so I went to the store. Emily pulled out the ring with the new diamond. I looked at it and when I felt it to see if there were any cracks the diamond was moving. I showed it to my husband who agreed that it was moving a lot. I told Emily and she looked at it and said he did not see it moving, I told her that while she was holding it I could see it moving with my naked eye. I then tried to ask another employee if she could see the diamond move and she ignored me writing something down and using her calculator, I said excuse me again and asked her to look at it. She held and it said no then gave it back.

I also noticed that was a large white band around the diamond where it starts to raise up, right were the chip/crack was. I told Emily that the diamond was the same that they did not change it and that they shaved away at the diamond until the chip/crack could not be noticed, that was why it does not fit in the prongs because it is smaller.

I also asked for certification and she told me that it is here and pointed to my receipt. I told her that it the certification from my old diamond not the new one. She then told me that since I did not turn in the certification card from my old diamond they would not give me the certification card for the new one. I asked her for a receipt then showing that it was a new diamond and she told me that they would not give me one.

I told her the reason they would not give me a certification card is because the diamond is the same, that it why there is a white mark around the diamond where it was shaved and that it why it does not fit in the prongs and that it why there is no certification because they can not give me the cert card because I never gave it to them, I lost it.

I told Emily that I would not take the ring, that the diamond is the same and that I have no paperwork on it. Since it is loose and I have no paperwork, if I lost it I would not be able to get it replaced. Emily still insisted that the diamond was new, I told her that it looks worse then the one I dropped off and with no proof that it is new I did not want it, she told me I could take her word for it.

She also said that she knew it was a different diamond because the inclusions are different. She said that these inclusions/carbon marks are on the outside of the diamond and all of mine were in the middle. I told her that is not true; mine were on the outside and showed her the picture she drew to prove it. She said, well they were in the middle but I did not draw those ones So I said but you drew about 15 on the outside.

I then asked how she knew that the diamond was the right size; I turned in a .48 carat, she said, this one is also .48 carats. Emily said, well you know your ring better then I do, if you say this is yours then we will send it back. She then called Mila (Regional Manager) and told her about the situation. Emily came back and said that at first NDBRC did not want to mess with my diamond or change it, so I asked her again, well did they. She said yes.

My husband and I again told her the ring is the same; they shaved it and gave it back, smaller and with no paperwork. Emily told me she would try to resolve this and let me know tomorrow what she found out. I told her they had to replace it because it is under warranty. And we left.

I then called Corp. today and the rep. told me that they have to give me a new certfication card for my new diamond and agreed that the old card does not matter. She also told me that she wold look into why my paperwork is all messed up and why my cert. number on file is not their. Hopefully I can get this resolved but I can use all of the help I can get. Any suggestions would be really appreciated. Thank you!